A well-established Forex organisation, located in Cyprus, is looking to onboard a Head of Partnerships. Previous experience in FX with proven track record is a must! Looking for an experienced leader to join our fast-growing, international team, and help establish the IB/Affiliate partnerships (individual and corporate) department in relation to their customer journey and experience
Build and lead a robust team focusing on maintaining partnerships internationally.
You will be responsible of the partner’s journey ensuring they align with the business’ strategy with a focus on Master IB’s, Affiliates, Introducing brokers and White labels across the globe.
The journey starts from the onboarding application, to the rebate structure setup in the backend, to training of our CRM system and anything else related.
Propose and initiate different ways of developing the IB partnership network activity and constantly upgrading the programs to attract IBs from different regions.
Ensuring rebate structures are in-line with management guidelines.
Liaison with Dealing team for creation of respective MT4/5 groups to be used by partners.
Manage, maintain and grow relationships for all corporate clients.
Act as the point of contact for all corporate clients and ensure they are receiving the best possible experience.
Provide ongoing support to team members on a day-to-day basis.
Lead internal team by providing guidance, training, and mentorship.
Create both team and individual KPI’s and create plan to ensure targets are met.
Leading, developing, and mentoring the Partners’ Client Onboarding Team
Conducting initial due diligence and undertaking risk-based analysis on proposed new clients.
Ensuring compliance with internal policies and procedures, regulatory and AML and guidelines
Help design eKYC solutions that can be used for the onboarding journey.
Assist in the testing, maintenance and rule setting for the on-boarding system as required by the Client On-Boarding group.
Developing and enhancing written processes and procedures.
Desired Skills and Experience:
Proven experience as a partnership professional
Proven experience in a Forex Industry
Experience in relationship management and client retention
Strong analytical, prioritization and organizational skills
Strong risk and controls awareness
Excellent IT skills
Accuracy, precision, and attention to detail
Independent, self-motivated, with ability to adapt and be flexible in a team environment.
Ability to demonstrate good judgement and decision making.
Outstanding communication both written and verbal in English