Working with and in support of the Sales Team providing high quality general sales administration duties. This is an entry-level role based in Berlin providing an opportunity for a recent graduate or undergraduate to gain excellent experience in a fast-paced brokerage environment, which for an excellent candidate, could lead to a fulfilling sales career with the Company.
Principal Duties & Responsibilities including but not limited to:
Assisting the Sales department(s) with general sales administration duties.
Presenting our trading platform and introducing leads into the world of online trading of Forex and CFD’s.
Translation of written materials, including those related to topics in the financial sector such as marketing, sales, business operations, finance, law, etc.
Provide our clients with best-in-class service on phone, chats and email.
Intelligently articulate financial and market-related concepts.
Go beyond customer service i.e. skillfully probe for, listen and understand clients’ needs to provide resources and solutions to improve their trading experience and results.
Consistently take initiative to learn about the markets, FX industry and new FXCM platforms and products such as the FXCM Trading Station, Meta Trader 4 or the latest iPhone, iPad release.
Be a team player and proactively collaborate with the Financial Services Team to manage time, resources, volume and client feedback.
Consistently achieve specific deposit, retention and customer satisfaction benchmarks.
Act upon constructive criticism to improve on-desk client conversations and to build on personal and department-wide performance figures.
Critical Knowledge, Skills & Experienceincluding but not limited:
A recent Bachelor’s degree or be an undergraduate.
Strong writing skills and can speak fluently, persuasively and clearly in English.
Strong writing skills and can speak fluently, persuasively and clearly in Polish; other European languages would be an additional advantage
A high level of computer literacy i.e. Microsoft Word, Excel, PowerPoint, Databases/CRM’s
Strong written and verbal communication skills
An excellent attention to detail
The ability to think quickly and problem-solve in real-time
A personable, customer-focused manner
Basic technical knowledge and experience in financial markets.