Junior Sales Associate with Polish

Working with and in support of the Sales Team providing high quality general sales administration duties. This is an entry-level role based in Berlin providing an opportunity for a recent graduate or undergraduate to gain excellent experience in a fast-paced brokerage environment, which for an excellent candidate, could lead to a fulfilling sales career with the Company.

Principal Duties & Responsibilities including but not limited to:

• Assisting the Sales department(s) with general sales administration duties.
• Presenting our trading platform and introducing leads into the world of online trading of Forex and CFD’s.
• Translation of written materials, including those related to topics in the financial sector such as marketing, sales, business operations, finance, law, etc.
• Provide our clients with best-in-class service on phone, chats and email.
• Intelligently articulate financial and market-related concepts.
• Go beyond customer service i.e. skillfully probe for, listen and understand clients’ needs to provide resources and solutions to improve their trading experience and results.
• Consistently take initiative to learn about the markets, FX industry and new FXCM platforms and products such as the FXCM Trading Station, Meta Trader 4 or the latest iPhone, iPad release.
• Be a team player and proactively collaborate with the Financial Services Team to manage time, resources, volume and client feedback.
• Consistently achieve specific deposit, retention and customer satisfaction benchmarks.
• Act upon constructive criticism to improve on-desk client conversations and to build on personal and department-wide performance figures.

Critical Knowledge, Skills & Experience including but not limited:

Essential

• A recent Bachelor’s degree or be an undergraduate.
• Strong writing skills and can speak fluently, persuasively and clearly in English.
• Strong writing skills and can speak fluently, persuasively and clearly in Polish; other European languages would be an additional advantage
• A high level of computer literacy i.e. Microsoft Word, Excel, PowerPoint, Databases/CRM’s
• Strong written and verbal communication skills
• An excellent attention to detail
• The ability to think quickly and problem-solve in real-time
• A personable, customer-focused manner

Desirable

• Basic technical knowledge and experience in financial markets.
• Some previous work experience