Back Office Employee

  • Nardato
  • Limassol, Cyprus
  • 30/09/2022
Full time Forex

Job Description

Main responsibilities:

·      Controlling the company’s internal payment system

·      Assisting and coordinating with the supporting agents 

·      Monitoring deposit failures and resolving any PSP errors maximizing the deposit approval rate

·      Coordinating internally with all departments for any issues related to Deposits and Withdrawals

·      Generating different reports as per Company’s requirements.

·      Forwarding financial matters and requests to the Head of Department

·      Ensuring that documentation is kept up to date and accurate, In Compliance with Regulations

·      Being responsible for Processing withdrawals and Payments based on the established policies and procedures through online banking systems of Banks and PSPs

·      Ensuring that Fraud transactions are investigated and resolved, following procedures to minimize them

Requirements:

·      Ability to work as part of a team

·      Excellent Command of the English Language is a must

·      Computer literate and knowledge of Microsoft Office software

·      Previous experience in a similar role will be considered as an advantage

·      Bachelor’s degree in Business/Accounting/Finance/Economics or related field will be considered as an advantage

·      Strong attention to detail and procedures

·      Working knowledge of CRM platforms

·      The successful candidate should be able to work on rotation shifts 06:00-15:00, 10:00-19:00 and 13:00-22:00 when requested

What we offer:

·      Medical Health Insurance

·      Friendly working environment

·      Career Progression in a Fast-Growing Organization

·      Training and Personal Development Opportunities

·      Competitive Salary always based on qualifications and experience

·      WFH flexibility up to manager’s discretion

·      21 paid annual leave