Back Office Administrator

  • eToro
  • Limassol, Cyprus
  • 22/09/2022
Full time Administration - Clerical Forex

Job Description

eToro is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading, blockchain and machine-learning-based investment products. eToro is a regulated and secure platform, operating in full transparency with its clients’ interest in mind.

eToro’s award-winning trading and investing platform is home to millions of traders and investors in 140 countries. Join us and enjoy a professional, rewarding job atmosphere at a company that puts on emphasis on professional standards, while keeping the workplace fun. We offer competitive fees and great benefits for the right applicant.

Responsibilities:

Manage end to end execution of debit card-related operational processes including monitoring and analysis of business services, reconciliation, abuse investigations, service updates and more.

  • Monitor the system daily, diagnose issues, initiate corrective actions and follow up to completion to keep services operational
  • Cooperate and sync with multi-disciplinary teams including AML, Finance, Compliance, Customer service, R&D, product, third parties across all operational aspects and proposed improvements
  • Participate in designing the operational aspects of business processes and assist in their implementation
  • Initiate and document processes to constantly improve the efficiency and quality of card operations
  • Troubleshooting of any failures and managing exclusions related to the the following: Order/Issue/Dispatch card and tracking until final delivery
  • Physical Card Inventory Management
  • Troubleshooting of any failures and managing exclusions related to the the following: POS Transactions, Load / Unload and Balance Adjustments, Faster Payments/BACS/CHAPS, SEPA Credit, Instant and Direct Debit, Cross Border payments
  • Generate, manage and review multiple operation information reports including but not limited to the following: Daily Card and Account transactions/Direct Debit/Payment Reports, Daily complaints reports, Daily stock inventory/card dispatch tracking reports

Requirements:

  • At least 2 years experience in Banking enabled Debit Card program operations in the UK & EEA, preferably for Visa
  • Excellent written and verbal communication skills with both business, operational and technical teams

It will help if you have

  • B.S/B/A in financially related fields
  • Understanding of financial related processes including reconciliation, AML, risk and abuse issues, financial compliance issues
  • Understanding of BI dashboard and reports initiation and definition
  • Familiarity with MS Office and G-Suite applications