Back Office Administrator

  • eToro
  • Limassol, Cyprus
  • 22/09/2022
Full time Administration - Clerical Forex

Job Description

eToro is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading, blockchain and machine-learning-based investment products. eToro is a regulated and secure platform, operating in full transparency with its clients’ interest in mind.

eToro’s award-winning trading and investing platform is home to millions of traders and investors in 140 countries. Join us and enjoy a professional, rewarding job atmosphere at a company that puts on emphasis on professional standards, while keeping the workplace fun. We offer competitive fees and great benefits for the right applicant.


Manage end to end execution of debit card-related operational processes including monitoring and analysis of business services, reconciliation, abuse investigations, service updates and more.

  • Monitor the system daily, diagnose issues, initiate corrective actions and follow up to completion to keep services operational
  • Cooperate and sync with multi-disciplinary teams including AML, Finance, Compliance, Customer service, R&D, product, third parties across all operational aspects and proposed improvements
  • Participate in designing the operational aspects of business processes and assist in their implementation
  • Initiate and document processes to constantly improve the efficiency and quality of card operations
  • Troubleshooting of any failures and managing exclusions related to the the following: Order/Issue/Dispatch card and tracking until final delivery
  • Physical Card Inventory Management
  • Troubleshooting of any failures and managing exclusions related to the the following: POS Transactions, Load / Unload and Balance Adjustments, Faster Payments/BACS/CHAPS, SEPA Credit, Instant and Direct Debit, Cross Border payments
  • Generate, manage and review multiple operation information reports including but not limited to the following: Daily Card and Account transactions/Direct Debit/Payment Reports, Daily complaints reports, Daily stock inventory/card dispatch tracking reports


  • At least 2 years experience in Banking enabled Debit Card program operations in the UK & EEA, preferably for Visa
  • Excellent written and verbal communication skills with both business, operational and technical teams

It will help if you have

  • B.S/B/A in financially related fields
  • Understanding of financial related processes including reconciliation, AML, risk and abuse issues, financial compliance issues
  • Understanding of BI dashboard and reports initiation and definition
  • Familiarity with MS Office and G-Suite applications