Italian-Speaking Customer Service Representative

  • eToro
  • Limassol, Cyprus
  • 05/08/2022
Full time Customer Service Forex General Services Sales

Job Description

eToro is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading, blockchain and machine-learning-based investment products. eToro is a regulated and secure platform, operating in full transparency with its clients’ interest in mind.

eToro’s award-winning trading and investing platform is home to millions of traders and investors in 140 countries. Join our Customer Service department and enjoy a professional, rewarding job atmosphere at a company that puts on emphasis on professional standards, while keeping the workplace fun.

Responsibilities:

  • Be an effective bridge between company and clients 
  • Provide first level support to the company’s clients by chat, e-mail and phone
  • Receive requests for assistance and support and respond with the utmost professionalism possible according to the company’s guidelines
  • Keep the customer’s interest alongside company’s requirements in mind at all times
  • Interact with clients through both written and verbal communication
  • Keep vigilance regarding company's compliance with Cyprus and Global regulations
  • Represent the company and product at the highest possible level and provide a “WOW” professional and service experience

Requirements: 

  • Must be already living in Cyprus -This is not a relocation position
  • This is a shift-based position - Ability to work shifts and weekends - 5 working days per week
  • Italian at a high level (read, speech and written)
  • English at a high level (read, speech and written)
  • Basic understanding of the financial markets
  • Experience working in customer service
  • Service Orientation
  • Phenomenal inter-personal skills
  • High motivation to succeed and contribute