Supervisor, Restaurant – Limassol

  • Melco Resorts & Entertainment
  • Limassol, Cyprus
  • 04/08/2022
Full time Casino HORECA - Hotel-Restaurant-Cafe Hospitality - Hotel Restaurants - Food Service

Job Description

POSITION SUMMARY:

The Supervisor, Restaurant is responsible for supervising the daily operations of the assigned Outlet(s) functions, ensuring maximum guest satisfaction and maintaining professional standards of service, while providing continuous development to employees.

PRIMARY RESPONSIBILITIES:

  • Works and provides supervision in assigned section or Outlet, ensuring all F&B Standard Operating Procedures are followed
  • Exhibits a thorough understanding of all related services and products and the ability to recommend and upsell alternatives
  • Assists with the readiness of the Outlet for service
  • Ensures that all Outlet employees are familiar with the products and services, current promotions, policies and other important information
  • Ensures that working stations and all equipment are organized, clean and tidy at all times
  • Assists to maximize employee productivity using proper allocation and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests
  • Liaises with all Departments to ensure the high standards of customer service and conflict situations are resolved
  • Assists in handling guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
  • Evaluates employee’s performance and identifies training needs
  • Provides support to the staff through training, mentoring and coaching
  • Assists to ensure the punctuality and appearance of all Outlet employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards
  • Attends daily briefings and ensures information is passed on appropriately
  • Ensures timely reporting of malfunctioning or maintenance deficiencies to appropriate area
  • Assists the Management with administrative tasks such as breakage reports and notice board updates
  • Adheres to all Company policies and procedures
  • Reports accidents, injuries and unsafe work conditions to supervisors
  • Performs other reasonable job duties as assigned by supervisors from time to time

KEY PERFORMANCE INDICATORS:

  • Positive customer feedback
  • Strong knowledge of relevant products, services and procedures
  • Continuous progress of Technical Skills
  • Staff Retention and Development

QUALIFICATIONS:

Experience

  • Minimum 3 years of similar working experience in Food & Beverage operations

Education

  • High School diploma
  • Diploma in Hospitality or Business Management is an advantage

Skills

  • People management skills
  • Possesses strong time management skills
  • Computer literate
  • Excellent interpersonal and customer service skills
  • Business written communication skills
  • Excellent command of English is mandatory, Greek and other languages highly regarded

PERSONAL COMPETENCIES:

  • Attention to detail
  • Achieves agreed objectives and accepts accountability for results
  • Displays a high commitment to delivering results
  • Leads others to achieve business objectives
  • Displays the highest level of integrity and discretion
  • Self-motivated
  • Dynamic and proactive approach to people
  • Flexible and accommodating
  • Receptive and versatile in adopting new approaches and practices to meet changing circumstances
  • High adaptability to various assigned job tasks
  • Ability to work under pressure, energetic and enthusiastic