Customer Care Representative

  • Conotoxia Ltd
  • Limassol, Cyprus
  • 23/06/2022
Full time Customer Service Forex Sales

Job Description

Conotoxia Ltd. is a CIF providing Forex trading services. The company belongs to Conotoxia Holding Group, which also has offices in Chicago, Warsaw, and Cyprus. The company is related by capital to the leading brand of the Polish online exchange and currency transfers - known as well in Europe as ranked in TOP10 companies in Poland.

Conotoxia Ltd. is an entity regulated by CySEC and, on the basis of notification, provides its services within the European Economic Area. Conotoxia Ltd. provides services in accordance with the highest standards and best market practices acting always in the best interest of the client. The company is developing dynamically and needs ambitious, passionate people for its Team, not afraid of challenges and interested in the stable and long-term working environment

We are looking for skilled professionals within the forex industry to join our fast growth Team in Limassol

 Main responsibilities:

  • Delivers service and support to customers through live chats, emails and phone calls
  • Provides answers to customers by identifying problems, researching answers and guiding the customer through corrective steps
  • Handles and resolves customer complaints
  • Provides information to customers in regard to Company’s services and products
  • Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading inquiries
  • Maintain a balance between company policy and customer benefit in decision-making. Handling issues in the best interest of both customer and Company
  • Inform customers about internal regulations and procedures of Company
  • Follow up on the progress of the response to the customer
  • Updates Customer records
  • Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
  • Provides feedback on the efficiency of the customer service process

Main requirements:

  • English language as native/advanced/intermediate level is a must
  • Computer literacy with a very good working knowledge of Microsoft Office applications
  • Flexible, outgoing, problem-solving skills, excellent communication skills
  • Knowledge of FX industry and products
  • Ability to work in shifts on a rotation basis - when needed it is a subject of additional remuneration 

What we offer:

  • Young, dynamic and friendly working environment
  • Remuneration based on your experience, skills, and performance
  • Bonuses based on the yearly evaluation outcome
  • Additional 5% of your gross salary in Pension plan to all employees after probation period
  • development prospects, both through established programs and on-the-job training
  •  Potential career perspectives within the locations of the Group
  • Professional courses including the CySEC certifications 
  • 15 hours of CPDs covered by the Company
  • Fresh fruits, vegetables and events