Senior Client Support Agent

  • HF Markets
  • Larnaca, Cyprus
  • 16/11/2022
Full time Customer Service Forex

Job Description

Position: Senior Client Support Agent

Department: Client Support           

Reports To: Head of Client Support

Location: Larnaca - Cyprus

RESPONSIBILITIES & DUTIES   

  • Supporting clients with any inquiries, through the means of communication established
  • Respond promptly to customer inquiries, handling and resolving them accordingly
  • Provide existing and Prospective Clients with relevant information regarding the website, promotions and products offers by the Company
  • Obtain and evaluate all relevant information to handle inquiries correctly
  • Record details of all inquiries, comments and complaints
  • Directing requests and unresolved issues to the designated person and/or department
  • Providing assistance to Prospective Clients with respect to the Account Opening Process
  • Communicate and coordinate issues with other departments
  • Communicate precise and correct information at all times
  • Communicate and coordinate issues with other departments
  • Carries out any further duties assigned by their Line Manager

REQUIREMENTS

  • University/College Degree
  • Fluency in English any additional language will be considered an advantage
  • T. Proficient
  • Minimum 5 years’ experience in Customer Support or HORECA roles
  • Excellent communication and organisational skills
  • The successful candidate must be able to work shifts on a 24/5 rotation

BENEFITS

A very competitive remuneration and benefits package is offered to all successful candidates including 13th salary and medical insurance from day one, in addition to the opportunity to work within an exciting and engaging work environment where you will be given the tools and guidance to reach your full potential.

Applications must be made through our careers webpage: www.hfeu.com/careers

All applications will be treated as confidential.

HF Markets is an Equal Opportunity Employer