Customer Success Manager

  • Your Bourse
  • Limassol, Cyprus
  • 20/05/2022
Full time Customer Service Forex Sales

Job Description

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. 

Responsibilities

  • Own overall relationship with assigned clients
  • Ensure retention and satisfaction of all assigned clients
  • Aid clients in achieving their goals
  • Manage key customer touch points (emails, Skype, Service Desk) including ongoing support of the customer.
  • Have an intimate knowledge of the product features and the ability to effectively help customers, and to troubleshoot problems and provide solutions.
  • Undertake business analysis of existing business cases to offer new products and solutions. 
  • Work closely with the Operations, Technical Support and Development Teams to timely respond to customer needs.
  • This role has rotating shifts (including night shifts).

Qualifications

  • At least 1-3 years of experience in account management, customer support or similar positions in FinTech/Financial sector.
  • Empathic personality and genuinely love helping people
  • Wanting to build lasting relationship
  • Strong analytical, assessment and problem-solving skills.
  • Self-starter, ability to work with limited supervision, multi-tasker
  • Can-Do attitude
  • Growth mindset
  • Excellent time management and communication skills
  • Fluent in English (written and verbal)