Monitoring Officer - Italian Speaker

  • Tiebreak Solutions
  • Nicosia, Cyprus
  • 20/05/2022
Full time Administration - Clerical Forex Legal Secretarial Skilled Labor

Job Description


This is an excellent opportunity to undertake a new role with focus on assessing and controlling the quality and type of communication delivered to our clients and ensuring compliance with the company’s policies and procedures.

You will be responsible for:

  • A wide range of administrative and support tasks with focus on Compliance;
  • Monitoring of calls and training activity aiming at quality control and compliance;
  • Participation in incident meetings;
  • Documentation & Reporting for the Compliance Department;
  • Risk assessment of various scenarios at the Call Center and collaboration with the Operational Manager’s to alleviate and mitigate issues;
  • Implementation of new and refresher Compliance Training for new and existing employees on an ongoing basis;

You bring to the table:

  • Your knowledge of Italian at native level and fluency in English;
  • Excellent written and verbal communication skills;
  • Attention to detail and problem solving skills;
  • Strong organizational and planning skills;
  • Ability to work independently in enforcing policies and practices in conjunction with the Compliance Team;
  • Good networking and teamwork skills;
  • Proficiency in MS Office and other widely used software;
  • Desirable qualifications & experience.

Package includes an attractive salary, health insurance following the probation period and a 13th Salary. Full training provided.