Back-End Software Support Officer

  • Prevention at Sea Ltd
  • Larnaca, Cyprus
  • 14/01/2022
Full time Customer Service Information Technology

Job Description

Prevention at Sea is a maritime software and risk prevention firm based in Larnaca, which offers maritime services as well as innovative software applications for the industry. The company is certified under ISO 9001 and has been awarded with the international Lloyd’s List award for the development of the software product named ε-ORB.

Job Outline

We are currently seeking to recruit a Software Support Officer to join our software support back-end team and provide high quality service and customer support to the clients of the company whilst ensuring client satisfaction. 

Duties & Responsibilities

  • Completes the process of customizations for the client
  • Troubleshoots and solves client support issues during the customization process
  • Assists clients-users through written communication via email online and provide onsite support
  • Ensures and monitors the quality assurance process of the customizations provided to the clients/users
  • Performs testing on maritime software products
  • Organizes and handles documentation and relative data in client files and folders
  • Reviews, creates and maintains the software user guides

Qualifications & Requirements

  • Bachelor’s degree in Computer Science or related field will be considered an advantage
  • Excellent command of the English language (written and verbal)
  • Good knowledge of general computing, IT and Microsoft Office
  • Good organizational and communications skills
  • Critical thinking skills
  • Detail-oriented and a problem-solving mindset
  • Ability to work effectively as part of a team and to learn independently

A flexible and friendly work environment is offered, as well as job training to support your continuous learning and personal development through our internal training programs. New ideas, fresh perspective and feedback are always welcomed. The position offers an attractive compensation package including extra benefits and is subject to normal office working hours.