Support Officer

  • GT Group
  • Limassol, Cyprus
  • 20/01/2022
Full time Customer Service Forex

Job Description

We are looking to hire a Support Officer to join our successful and dynamic team. The ideal candidate should already be residing in Cyprus.
If you enjoy working in a fast-paced environment and being a member of a goal-oriented team, then you are fit for the role! The position applies for our offices in Limassol and Nicosia.

Job Responsibilities

  • Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.
  • Resolving misunderstandings and handles “difficult” client in a polite and professional manner
  • Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
  • Promoting the products and services offered by the company to the clients by means of chat system and e-mail
  • Providing feedback on the development of the products and services offered by the company according to the interaction with clients
  • Keeping up to date with promotions and products offered by the company
  • Maintaining confidentiality and professionalism in all instances
  • Completing service-related tasks as requested by the manager
  • Reviewing clients’ documents in the KYC system and replying to client emails related to account verification
  • Requesting relevant documents from clients in case they are not provided
  • Following and keeping up to date with new internal procedures
  • Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service


Job Requirements

  • Experience in customer care or any other relevant field
  • Knowledge of Arabic, Farsi, Turkish, Spanish, Portuguese or French will be considered an advantage
  • Strong English communication skills, both written and verbal are a must
  • Strong customer care skills
  • Excellent client handling skills
  • Strong communication and interpersonal skills
  • Excellent organisational skills
  • Business acumen
  • Teamwork and problem-solving skills
  • Hard working and able to cope under pressure
  • Excellent computer literacy
  • Willingness to do morning, afternoon and night shifts on a weekly basis
  • Valid work permit required

Package

  • Attractive remuneration package
  • Quarterly bonuses based on personal performance
  • Corporate fund 
  • Discretionary yearly bonus based on company's performance 
  • Discount benefit card scheme 
  • Training opportunities for growth and expansion of knowledge
  • Paid 21 days holidays per year

Please apply online: 

https://ispasstechnologies.bamboohr.com/jobs/view.php?id=30

Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.