Customer Support Officer

  • Limassol, Cyprus
  • 10/06/2021
Full time Customer Service Forex

Job Description

At Zenfinex we don’t just offer you a job - we offer an opportunity to invest in your future.

Our ambition is to gatecrash the world of FX & Fintech and our success as a specialist in online trading and investment is built on our employees’ talent, passion, and drive to innovate. We believe that our employees’ development goes hand in hand with the growth of our business. That’s why we strive to allow our people the opportunity to thrive and to work at their best. And that’s why a job at Zenfinex is more than just a job, its about becoming part of a global family and establish a long term career with one of the worlds fast growing financial organisation’s.

ZenFinex’s award winning FCA regulated broker operations team, with multiple exciting role opportunities, is now open the position of Customer Support Officer.

The main responsibilities are: 

  • Deal directly with clients’ inquiries through incoming and outcoming phone, email and live chats
  • Obtain and evaluate all relevant information to handle inquiries correctly
  • Respond promptly to customer inquiries, handling and resolving them accordingly
  • Record details of all inquiries, comments and complaints
  • Communicate and coordinate issues with other departments
  • Assisting new clients with the account opening process and company’s KYC procedures
  • Provide clients with relevant information regarding the website, promotions and products services
  • Communication precise and correct information at all times
  • Inform clients via their account of any changes that concern them

The key requirements are:

  • Fluent verbal and written English
  • Any additional languages will be considered advantageous
  • Previous experience in a Customer Support role, preferably in the Forex industry
  • Excellent communication and organizational skill
  • Ability to work under pressure
  • Strong customer focus and passion for providing excellent customer
  • Knowledge of MT4 and MT5 trading platform
  • Experience in FinTech companies

What we offer:

  • Attractive remuneration package plus performance related reward  
  • Private health insurance
  • Dynamic and innovative team with a friendly working environment
  • Continuous personal development and international training opportunities
  • Extra day-offs or financial compensation for working or holidays
  • Free Parking
  • Canteen with excellent food

All applications will be treated with strict confidentiality.