Head of Customer Support

Job Description

Role Description

Born2trade, an international financial brokerage company, is looking for its Head of Customer Support. This role is responsible for leading the customer support function, including defining support strategies, setting performance standards, and ensuring an excellent customer experience across all channels.

Qualifications

• Strong background in Customer Support and Customer Service, with proven experience leading support teams.
• Demonstrated ability to drive Customer Satisfaction and enhance overall Customer Experience.
• Experience with Technical Support environments, including understanding and resolving customer issues in collaboration with technical teams.
• Fluency in English.