Customer Support Executive

  • Skilling Limited
  • Nicosia, Cyprus
  • 07/04/2021
Full time Customer Service Executive - Management Forex Information Technology

Job Description

We’re scaling at Skilling!

We are seeking an individual to fit the role of a Customer Support Executive to join our team.  The role entails working closely with our other Customer Service Executives &  Back Office team, and also the Trading team and reports directly to the Head of Customer Support.

The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the company operations, the Agent will be responsible for maintaining and developing high standards of service. All aspects of the role will be customer-centric and to offer the best customer service in the industry. It is a must to be focused on what will give the customer the best possible experience from the site and world-class customer service in a competitive world. 

What you will do as a Customer Support Executive

  • Provide the highest level of quality customer service, both internally and externally.
  • Engage with customers (chats, emails, phone calls) to provide the most relevant information in response to inquiries, concerns, and requests about our products, payment methods and services.
  • Escalate and liaise with other departments for issues such as payment and security related issues.
  • Ensure that all tasks and client-generated tickets are followed up and dealt with promptly in accordance with the company’s service standards.
  • Support other departments on an ad hoc basis with translations (if speaking another language than English) and localization duties for various marketing materials.
  • Learn all about the Company and its products, how our Systems communicate with each other, any other information that can take you to the next level within the company.

Who you are

  • Very strong verbal and written communication skills in English. Spanish and/or Italian language skills are a plus.
  • 1 year’s experience from a similar customer support environment within the Forex and CFD trading industry
  • High attention to detail
  • A genuine desire to always deliver the best service possible to both external and internal clients in a timely manner.
  • Good knowledge of how the financial/investment markets work. 
  • The ability to work with a fast-paced, agile team and balance multiple tasks at once.
  • The ability to adapt easily to an ever-changing regulatory environment.
  • The ability to do shift work.
  • Flexible to work on Cyprus Public holidays on rotation.
  • Eagerness to advance your career beyond the Customer Support department.

Bonus Points

  • Spanish and/or French, Italian or other language skills.
  • Experience in a startup online business.

Benefits

  • Modern FinTech startup environment in a sunny climate.
  •  Includes:  Drinks, snacks, group events, and general mischief.
  • Collaboration! Complete support from your teammates across all departments and a real "get it done" attitude for our customers.
  • Clean and modern, spacious working environment in the center of Nicosia.
  • Private medical cover.
  • 25 days holiday +  Local Bank Holidays

Who we are

“Join. Trade. Grow.”

Skilling is a different CFD and FX trading platform. We are disrupting an industry by making trading simple and available to everyone. When trading is easier to understand, it gives our clients the confidence to make better investment decisions. 

We believe that great people working in a great way make Skilling a great company. Skilling is built from the ground up with a group level agile culture. 

Skilling has been in development for over four  years backed by experienced investors. Be part of this new adventure and apply now! 

Interested in shaping the future of trading with us?