Experienced Back Office Officer

  • Exclusive Capital
  • Limassol, Cyprus
  • 07/04/2021
Full time Forex

Job Description

Exclusive Capital is a CySEC regulated investment firm offering innovative investment and financial technology services to high net worth professional traders and institutions. Utilizing its unique capabilities and valued partnerships, Exclusive Capital strives to deliver excellence across its core investment services. Through superior trading conditions, tailored and highly attractive investment strategies as well as industry leading technology the firm provides unparalleled

global access to the financial markets.

We are looking for an experienced Back Office Officer (ability to work in shifts, including night shift) to add to our dynamic Exclusive team.

Job Description

Key Responsibilities / Duties

  • Ability to work in shifts, including night shift
  • Monitor all incoming transactions of the clients
  • Run electronic verification
  • Request and review KYC documents
  • Ensuring quality customer support through live chats, emails and phone
  • Managing and updating customer records
  • Ensuring that documentation is kept up to date and accurate, in compliance with regulations
  • Handling back office queries

Work Experience / Knowledge

  • Excellent command of the English language
  • Previous experience in similar position

Skills / Other Personal Attributes Required

  • Proficient user of Microsoft Office tools
  • Excellent knowledge of MetaTrader platforms and FX industry
  • Excellent communication skills
  • Strong team player
  • Assisting customers who wish to open a trading account
  • Handles welcome calls/call-back requests
  • Maintains contact with existing clients to ensure high levels of client satisfaction
  • Provides general information in regarding the company platforms and services offered
  • Delivers service and support to customers through live chats, emails, phone calls and meetings

Education

University Degree in Finance, Economics, Business or related field

Full training will be given to the successful candidate.