Senior IT Support Officer

  • ERMES GROUP
  • Nicosia, Cyprus
  • 20/11/2020
Full time Information Technology

Job Description

The Ermes Group, the largest and most diversified retail organization in Cyprus, member of the CTC Group, seeks to recruit a Senior IT Support Officer, responsible for supporting users and guiding junior support personnel.

Main Duties and Responsibilities

  • Understand basic network protocols in order to escalate issues to Network Team
  • Understand IT security principles, support users and guide other support personnel
  • Understand and provide support on Microsoft Office Cloud 365 Platform
  • Support users and other support personnel for Windows client OS
  • Ensure the efficient functionality of all IT hardware equipment
  • Overview and administrate ticketing system
  • Develop and update existing technical documentation

Key Skills and Qualifications

  • Bsc/BA in Computer Science, Information Systems, Management Information Systems (MIS) or relevant degree, or working towards acquiring such degree.
  • Minimum 2 to 3 years of experience in a similar position
  • Proven track record on troubleshooting skills
  • Strong knowledge in managing Windows and Active Directory
  • Knowledge and ability to deploy solutions based both on current trends and capabilities as well as mainstream forms/providers
  • Strong analytical skills and high level of attention to detail
  • Ability to manage multiple tasks and work under pressure, prioritize, organize, analyze and solve problems
  • Commitment to meeting deadlines
  • Excellent interpersonal skills with the ability to build effective relationships and inspire trust and confidence. Have a team player spirit
  • Good communication skills
  • Excellent knowledge of Greek and English language

The Company offers an attractive package, depending on qualifications and experience, benefits, continuous training and professional experience in a dynamic and pleasant working environment.

As part of our commitment to the protection of your personal data, please submit your CV through by the 30th of November 2020.  We will only contact you if you have been selected as a potential candidate for this position.

All applications will be treated with confidentiality.