At Amdocs, our purpose is to enrich lives and progress society. With our creativity and technology, we help make a better connected world. Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at http://www.amdocs.com
In one sentence
Reporting to the Client Service Account Manager, the Publishing Team Lead’s main responsibility is to help manage the Client Services Publishing team and oversee all activities, delivering against specific agreements relating to the processing, publishing, timely delivery and ingest of content and its associated information.The core activities of this role are split 20% people management, 60% operational and 20% process/quality improvement (reporting) and administration (meetings, reporting, and client communication).
What will your job look like?
You will line manage the Publishing & Scheduling Coordinators in the team, facilitate continuous training and conduct training for new starters, ensuring operating manuals are relevant and updated.
You will act as a point of escalation to remedy faults/issues where appropriate, including reacting to incidents when and as they occur through to resolution.
You will have a clear overview and be responsible for the planning management of team’s workload and identify gaps in resources.
You will attend regular clients calls and meetings where appropriate.
Proactively manage content, metadata, image and related asset files through Vubiquity’s content processing workflow, update work orders for different platform schedules, monitor and manage assets throughout the system and adhere to deadlines.
Liaise with internal Programming, Media Services, Media Operations and Editorial teams on scheduling, trafficking, delivery and processing of media and metadata files.
Prepare publishing reports to share with clients.
Liaise with Marketing and Production teams regarding monthly promos and editorial folder changes
Provide cover for the Client Service Account Manager when out of office.
System testing as and when required.
All you need is...
At least one-year experience in a digital supply chain or content operations role within VOD, IPTV, OTT or web services.
Good written and communication skills in one of the following languages: English/German/Spanish/Portuguese
Excellent working knowledge of the digital video workflow including CMS and workflow management tools, and experience in training other team members.
Proven experience in a client-facing role.
Ability to demonstrate clear and concise communication skills with colleagues and clients, in order to provide a high standard of relevant and timely information relating to work carried out.
Highly organised to deal with and prioritise workload and can demonstrate effective planning.
Ability to assess, maintain and develop own performance and aid the team performance objectively, against agreed productivity and quality targets.
Ability to document solutions and incident remedy procedures into operations group.
Time management on deadlines, with a track record of on time delivery without compromising quality.
Ability to troubleshoot complex problems
Why you will love this job:
You will have a wide scope of activities
You will have excellent products and solutions
You will have scope for professional development
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce
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About Amdocs Ltd
Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation.
With a rich set of innovative solutions, long-term business relationships with 350 communications and media providers, and technology and distribution ties to 600 content creators, Amdocs delivers business improvements to drive growth. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.0 billion in fiscal 2018.