Customer Support Officer

  • TopFX Ltd
  • Limassol, Cyprus
  • 31/07/2020
Full time Customer Service Finance Forex

Job Description


  • Provide information to Clients and prospects regarding the Company
  • Answer all emails received from clients regarding queries on account opening process as well as amending existing accounts,
  • Organization and coordination of Back Office Department workflow; 
  • Monitoring debits, credits and inter-account fund transfers, ensuring that mistakes are minimized;
  • Keep client records (i.e. agreements, ID documents, investor questionnaire, Know Your Client information) in electronic form.
  • Investigating and resolving any discrepancies in payments by communicating with banks and processors; 
  • Deposit fraud prevention and chargeback disputes;
  • Ensuring that all Payment Gateways are online and working properly;
  • Ensuring that fraudulent transactions are investigated and resolved, placing procedures to minimize them;
  • Establishing and maintaining working relationships with various payment vendors 
  • Carries out any further duties assigned;
  • Process applications for the opening of new client’s accounts into the Company’s software
  • Amend existing Client Accounts (i.e. Valid Documents, updated information),
  • Implement strong Know Your Client procedure to all potential and existing Clients,
  • Ensure that all necessary documentation are collected and update the Company’s software about the collection of these documents,
  • Forward financial matters and requests to the Accounting Department,
  • Liaise with the Head of Back office and Head of Customer Support for any queried issues


  • Solid experience in Back Office or Customer Support (preferably of a CySEC regulated investment firm in Forex industry)
  • Excellent command of the English language - Other EU language at a professional level will be highly appreciated;
  • Knowledge of forex industry is a strong advantage
  • CySEC Advanced or Basic Examination Certification will be considered as an advantage;
  • Ability to work under pressure and meet daily deadlines; 
  • Excellent communication skills;
  • Attention to detail and procedures; 
  • Professionalism, integrity and trustworthiness;
  • IMPORTANT: Position is based on rotating weekly shifts (8am-4pm, 4pm-12am, 12am-8am)*.

* Please do not apply if you are not intending to work on a shift-basis. 

What we offer:

  • Health insurance
  • Friendly working environment
  • Regular company events
  • Personal development opportunities
  • And much more

This is an excellent opportunity to work in a growing FX Trading company, in a challenging and demanding working environment which offers career prospects and rewards to thriving members of the team. 

Employment Conditions: Full Time

Location: Limassol - Cyprus

Apply by sending an email to attaching your CV with a cover letter.