Customer Success Specialist

  • SEMrush
  • Limassol, Cyprus
  • 30/07/2020
Full time Customer Service Information Technology Sales

Job Description

 Customer Success Specialist with English language (Night shifts)
Our Customer Success department is growing and seeking for talented Customer Success Specialist (English language), who will provide our customers with relevant information regarding SEMrush services in regions Asia and Australia, consult and educate users and help with issues resolution.

Responsibilities include:

  • Support users by e-mail, phone, social network, and other sources;
  • Educate our customers from basics to the full functionality to benefit from SEMrush services;
  • Conduct demos and webinars;
  • Provide internal departments and management with customers’ feedback;
  • Willingness to work night shifts.

What we expect from you:

  • English language (C1/C2);
  • Customer support related experience;
  • Desire to move up and grow with the company;
  • Analytical skills and strong desire to evolve in IT;
  • The ability to work well with others;
  • Good problem-solving skills;
  • Energy, enthusiasm, and motivation;
  • Intelligence and the ability to learn quickly.

Bonus points:

  • Understanding the SEO basics or readiness to learn more about it;
  • A sense of humor;
  • Easy going, drama free attitude.

We offer:

  • A career in rapidly growing IT;
  • Friendly employees;
  • Corporate education (trainings, seminars, conferences);
  • Fitness compensation (up to 50%);
  • Medical insurance;
  • Corporate cars;
  • Co-financing of children's educational programs.