German Speaking Support Engineer

  • 3CX
  • Nicosia, Cyprus
  • 30/06/2020
Full time Customer Service Information Technology

Job Description

German Speaking Support Engineer (Nicosia, Cyprus)

Can you analyse customer issues and come up with the ideal solutions? Due to strong continued growth, an opportunity has arisen for a German Speaking Support Engineer to join the 3CX team and play an important role in the company’s continuing expansion plans.

 

About the 3CX Team

Support Engineers provide front line technical support to 3CX customers and partners within an international team. The successful candidate will have the opportunity to be trained in-house on Voice over IP if no prior experience is presented in this field. Our product is targeted at medium and large enterprises and is currently used by over 250,000 customers around the world.

 

Responsibilities

  • Technical support of 3CX partners and customers.
  • Evaluate and resolve technical queries and issues.
  • Talk customers through a series of actions, either via phone, ticket or remote session, until a technical issue is resolved.
  • Replication and documentation of issues.

 

Knowledge requirements

  • Diagnosing and troubleshooting IT or software technical issues.
  • Working and troubleshooting issues in Windows/Debian OS.
  • Working with basic network devices and concepts such as IP, DNS, firewalls and routing.
  • Experience in AWS, Azure / Office365 or Google Cloud are beneficial.
  • Experience with various client networks topologies.
  • Knowledge of VoIP and telecommunications technologies are beneficial.

 

Personal skills

  • Native German speaker.
  • Strong team player.
  • Ability to work calmly under pressure.
  • Interest in IT and VoIP.
  • Basic English.

 

What we offer

A competitive compensation package will be offered to the successful candidate with access to the company gym and swimming pool at the 3CX new headquarters in Engomi, Nicosia.

 

How to Apply:

Send your CV along with a cover letter explaining why you’d be perfect for this role to jobs@3cx.com.

 

Important: State the position you are applying for in the subject line of your email, if you fail to do so your application will be disregarded. Only successful candidates will be contacted.