German Customer Experience Officer

  • NAGA Markets
  • Limassol, Cyprus
  • 30/06/2020
Full time Customer Service Forex

Job Description

In a financial world where people are talking more and more about industry standards, we are the disruptors. We’re always looking for people who can bring new perspectives and values to our teams. If you’re looking for a place that appreciates your curiosity, passion, and desire to learn. If you’re seeking colleagues who are big thinkers eager to take on fresh challenges as a team, then you’re a future NAGA star.

We do not hire CV's, we hire humans! If you show us that you are the right person, we commit to give you back the professional experience of a lifetime in the most advanced socially enhanced system for personal finance and investing.


Your role will entail :


  • Deliver service and support to customers through live chats, emails and phone calls
  • Provide answers by identifying problems and guiding customer through corrective steps
  • Handle and resolve customer complaints, report the complaints to the Compliance department
  • Provides information to customers in regard to Company’s services and products
  • Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
  • Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
  • Follow up on the progress of the response to the customer and making satisfaction checks
  • Work as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment


Preferred Competencies:

  • Superior communication skills with customers and team
  • Proven capabilities in a customer service or sales role
  • Positive attitude and self-motivated to win every customer
  • Knowledge of CySec Regulations
  • Native German


NAGA Benefits

Stay Healthy:

  • Medical Coverage
  • Discounted Sport Subscriptions
  • Daily Healthy treats

Relax:

  • 21 vacation days
  • Discounted SPA and Wellness Clubs

Educate:

  • NAGA Executive Training Program
  • Professional Financial Services courses Alexander College
  • Team Building, Social Events

Exceed:

  • Referral Bonus
  • Performance Bonuses