Customer Support Officer

  • FxPro Financial Services Limited
  • Limassol, Cyprus
  • 30/06/2020
Full time Customer Service Forex

Job Description

Customer Support Officer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
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Responsibilities
  • Deliver service and support to customers through live chats, emails and phone calls
  • Provide answers to customers by identifying problems, researching answers and guiding customer through corrective steps
  • Handle and resolves customer complaints
  • Provide information to customers in regard to Company’s services and products
  • Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
  • Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
  • Inform customers about internal regulations and procedures of Company
  • Follow up on the progress of the response to the customer
  • Perform general Back Office and Clients Accounting Department duties during night/evening shifts, update Customer records
  • Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
  • Provide feedback on the efficiency of the customer service process

Requirements
  • University Degree is an advantage but not a must
  • Excellent command of the English language
  • Computer literacy with very good working knowledge of Microsoft Office applications. Fast typing
  • Flexible, outgoing, problem solving skills, excellent communication skills
  • Any knowledge of FX industry is considered an advantage
  • Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)

Benefits
  • Competitive salary
  • 13th salary
  • Provident fund
  • Medical insurance
  • Discount card for several services and products
  • In-house gym with a personal trainer
  • Free meals and beverages at in-house cafeteria