Client Support Associate - Arabic Speaker

  • AAATrade Ltd
  • Limassol, Cyprus
  • 30/06/2020
Full time Customer Service Forex General Services Skilled Labor

Job Description

Client Support Associate - Arabic Speaker


AAATrade is a leading regulated investment firm and liquidity provider authorized by the Cyprus Securities and Exchange Commission with license number 244/14, offering investment and ancillary services, including trading on financial instruments, investment advice, portfolio management, and market research. AAATrade aims to provide a transparent trading environment with bespoke advanced online technology.

AAATrade is seeking an energetic, dynamic and efficient Client Support Associate - Arabic Speaker.

Main Responsibilities

  • Assisting clients in an energetic, helpful manner via Live Chat, telephone and email
  • Reviewing and translating documents
  • Monitoring phone calls
  • Following Company’s guidelines and policies
  • Working shifts (morning/afternoon) and Cyprus public holidays on rotation

Key Requirements

  • Proven ability to deliver top client service in the investment firm industry or similar
  • Capability to multi-task across systems
  • Excellent command of the English and Arabic languages
  • Understanding of CFDs and the MT5 platform
  • Advantageous qualities include: CySEC certification, knowledge of securities, additional languages

Remuneration & Benefits

  • Excellent remuneration package based on experience, skills & performance
  • 22 days’ annual leave
  • Career development
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Company’s group medical scheme, discount card scheme, sponsorship on work related trainings & professional examination
  • Comfortable office in the city center
  • Free complimentary lunch (happy Friday) & Happy hours
  • AAATrade's Playground includes: pool table, ping pong table and more

If this role seems like the right fit for you, please submit your CV to All applications will be treated as strictly confidential.

This is a full-time position located at our office headquarters at 205 Arch. Makarios Ave, Victory House, 1st Floor, Block B, 3030, Limassol, Cyprus.