Client Support Associate - Arabic Speaker

  • AAATrade Ltd
  • Limassol, Cyprus
  • 30/06/2020
Full time Customer Service Forex General Services Skilled Labor

Job Description

Client Support Associate - Arabic Speaker

 

AAATrade is a leading regulated investment firm and liquidity provider authorized by the Cyprus Securities and Exchange Commission with license number 244/14, offering investment and ancillary services, including trading on financial instruments, investment advice, portfolio management, and market research. AAATrade aims to provide a transparent trading environment with bespoke advanced online technology.

AAATrade is seeking an energetic, dynamic and efficient Client Support Associate - Arabic Speaker.

Main Responsibilities

  • Assisting clients in an energetic, helpful manner via Live Chat, telephone and email
  • Reviewing and translating documents
  • Monitoring phone calls
  • Following Company’s guidelines and policies
  • Working shifts (morning/afternoon) and Cyprus public holidays on rotation

Key Requirements

  • Proven ability to deliver top client service in the investment firm industry or similar
  • Capability to multi-task across systems
  • Excellent command of the English and Arabic languages
  • Understanding of CFDs and the MT5 platform
  • Advantageous qualities include: CySEC certification, knowledge of securities, additional languages

Remuneration & Benefits

  • Excellent remuneration package based on experience, skills & performance
  • 22 days’ annual leave
  • Career development
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Company’s group medical scheme, discount card scheme, sponsorship on work related trainings & professional examination
  • Comfortable office in the city center
  • Free complimentary lunch (happy Friday) & Happy hours
  • AAATrade's Playground includes: pool table, ping pong table and more

If this role seems like the right fit for you, please submit your CV to apply@aaatrade.com. All applications will be treated as strictly confidential.

This is a full-time position located at our office headquarters at 205 Arch. Makarios Ave, Victory House, 1st Floor, Block B, 3030, Limassol, Cyprus.