Department: Sales Reports to: Head of Sales Location(s): Limassol, Cyprus Entity: Naga Global
Overall Purpose of Role:
We are looking to hire a Client On-boarding Officer (English,Spanish,German,Polish, Hungarian Speakers) that will be responsible for monitoring the new client accounts and ensure KYC process is followed accurately.
Main Activities and Responsibilities:
Dealing with Client On-boarding and providing guidance and support through the onboarding process, including communication with clients regarding KYC matter
Welcome new clients via phone and email
Provide information to clients regarding the Company's services and products
Ensure and follow Compliance and Regulatory procedures and requirements
Provide clients with platform and product introduction sessions as well as manage operational risks.
Investigation and resolution of client queries
Ensure completion of all checklists and escalation of issues to Head of Sales Department
Client onboarding experience is mandatory
Experience in FX industry is not essential but would be considered an advantage
High attention to detail
Customer Service approach, excellent communication skills and an ability to problem solve and identify solutions.
Fluent in English and one of the following languages: Spanish, German and Hungarian
Successful Candidates will be required to install the Android or IOS version of the app and explore it thoroughly
Medical Insurance after probation period
Snacks, tea, coffee in the office
Naga Discount Benefit Card
AML/Compliance and other study courses in collaboration with Alexander College