Client On-boarding Officers

  • NAGA Markets
  • Limassol, Cyprus
  • 24/05/2020
Full time Customer Service Forex Sales

Job Description

Department: Sales
Reports to: Head of Sales
Location(s): Limassol, Cyprus
Entity: Naga Global

Overall Purpose of Role:

We are looking to hire a Client On-boarding Officer (English,Spanish,German,Polish, Hungarian Speakers) that will be responsible for monitoring the new client accounts and ensure KYC process is followed accurately.

Main Activities and Responsibilities:

  • Dealing with Client On-boarding and providing guidance and support through the onboarding process, including communication with clients regarding KYC matter
  • Welcome new clients via phone and email
  • Provide information to clients regarding the Company's services and products
  • Ensure and follow Compliance and Regulatory procedures and requirements
  • Provide clients with platform and product introduction sessions as well as manage operational risks.
  • Investigation and resolution of client queries
  • Ensure completion of all checklists and escalation of issues to Head of Sales Department

Requirements:

  • Client onboarding experience is mandatory
  • Experience in FX industry is not essential but would be considered an advantage
  • High attention to detail
  • Customer Service approach, excellent communication skills and an ability to problem solve and identify solutions.
  • Fluent in English and one of the following languages: Spanish, German and Hungarian
  • Successful Candidates will be required to install the Android or IOS version of the app and explore it thoroughly

Benefits:

  • Medical Insurance after probation period
  • Flexible schedule
  • Snacks, tea, coffee in the office
  • Naga Discount Benefit Card
  • AML/Compliance and other study courses in collaboration with Alexander College
  • NAGA Training Days