Customer Support Officer (English/Spanish/Portuguese Speaker)

  • TTCM Traders-Trust Capital Market LTD
  • Limassol, Cyprus
  • 24/03/2020
Full time Customer Service General Services Forex

Job Description

Customer Support Officer (English/ Spanish/ Portuguese Speaker)                          

Full-time / Kato Polemidia, Limassol, Cyprus

 

Responsibilities

  • Request and check proof documents
  • Run World Compliance checks
  • Verify client profiles
  • Update client records
  • Perform duties in line with the necessary KYC, AML and Due Diligence controls
  • Deliver support to clients through live chat, email and telephone
  • Provide answers to clients by identifying problems, researching answers and guiding clients through corrective steps
  • Handle and resolve clients complaints
  • Provide clients with information about Company’s services and products
  • Provide quality support in a wide range of areas, such as system/technical troubleshooting, login/account issues, deposits/withdrawals and overall trading enquiries
  • Assist with the translation of website content if needed
  • Maintain a balance between Company’s policy and client benefit
  • Inform clients about internal regulations and procedures of the Company
  • Follow up on the progress of the response to the client
  • Provide feedback on the efficiency of the customer service process

Requirements

  • University Degree is an advantage
  • Excellent command of English and Spanish and/or English and Portuguese verbal and written
  • Computer literacy, very good working knowledge of Microsoft Office, fast typing 
  • Outgoing behaviour, positive attitude, team spirit, excellent communication skills, flexibility, initiative, ability to consistently meet deadlines, strong organizational and problem solving skills
  • Experience in FX industry, preferably in a Customer Support environment
  • Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)

Benefits

  • Career development in a professional and fast-growing industry
  • Competitive salary based on qualifications and experience
  • 13th salary
  • Medical insurance
  • Corporate events

Apply to TTCM and be part of a friendly, dynamic and positive working environment! Send your CV mentioning the position to

*All applications are treated with strict confidentiality.