Guest Relations Officer

  • Palm Beach Hotel & Bungalows
  • Larnaca, Cyprus
  • 14/02/2020
Full time Customer Service Hospitality - Hotel HORECA - Hotel-Restaurant-Cafe

Job Description

Duties:

  • Should be informed on all subjects concerning the running of the Hotel and standards of services provided by all departments.
  • From his/her position, should be able to follow the standards of services provided by the Hotel for the guests.
  • Should inform the General Manager on the above subject through the use of a report book. The report book should record comments/ complaints made by clients concerning the services of the Hotel.
  • Should establish friendly relations with the clients and the staff of the Hotel. Should be in a position to offer good services and give special attention to each client, especially the ones who repeatedly come back to the Hotel.
  • Good co-operation and communication should exist with the Reception and the other departments. In the case, of problems Guest Relations Officer should try to solve them, or seek advice from the Management.
  • Should be in a position to give general information concerning Cyprus and the City of Larnaca.
  • Should handle all complaints made by the clients and pass these to Management. Cooperation with the General Manager in the handling of the complaints should exist and vice versa.
  • Should give attention and importance to the V.I.P. clients.
  • Should organize a weekly programme for the clients entertainment, especially single guests on their own. Close co-operation with the General Manager should exist in relation to the promotion of the Hotel. She should participate in the organi­sation of the Hotel Magazine or newspaper.
  • Should co-operate and communicate with the representatives of the different travel agents who visit the Hotel.
  • Should guide the foreign travel agents around the Hotel.
  • Should co-operate with the General Manager concerning the different advertisements of the Hotel (e.g. Hotel Brochures).
  • Should keep in contact with the journalists.
  • Should pay special attention to the seminars, conferences, and special functions etc., which are taking place in the Hotel. GRO should work closely with the organisers of the seminars, etc.
  • Should be in a position to do any extra duties in relation to his/her position when management requires to do so.

Requirements:

  • Proficiency in English, German and Russian 
  • Familiarity with hospitality industry standards
  • An outgoing personality
  • Outstanding communication skills
  • Diploma or BSc/BA in Hospitality Management is preferred
  • Excellent organizational and time-management skills
  • Computer Literacy

Please send us your CV & Cover Letter at the email with the subject Guest Relations Officer