Marketing - Advertising
Communication - PR
Cyprus Casinos is the first licensed casino operator on the island from the world renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and soon Paphos.
At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy:
"HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”.
To date we have hired more than 800 employees and will employee more than 2,500 by 2021.
Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
The Host, Loyalty Marketing is responsible to operate the players’ club and casino promotion counters including any on floor assistance to members or casino patrons.
They will provide services to fulfill and support all Membership program maintenance, benefits, complimentary and other tasks as set by management.
Act as a front line service representative on behalf of City of Dreams and ensuring a high standard of guest relations is provided to all patrons in accordance with established service standards.
Deliver immediate marketing related services to members and potential players via casino promotions, mass gaming floor and counter operations
Register players to the COD Membership Loyalty Program. Promote benefits and offers
Execute casino promotions with tasks such as participation registration, on stage draws, emcee to announce results, flyers distribution and prizes redemption as well as other tasks given by the superiors
Ensure and maintain a quality database and reach daily recruitment targets
Assess and identify the appropriate endorsements of complimentary; hotel accommodations, food and beverages, services and miscellaneous items
Assist members’ with transportation, hotel rooms, F&B, entertainment related arrangements in accordance with established standard operating procedures
Maintain a quick response time to all calls to the members’ hotline
Fulfill daily documentation and reports accurately in accordance to operations
Provide assistance and support to liaising departments
Provide access control at High Limit Areas
Assist with Promotional Chip Program and settlements procedures
Liaise with the all Departments in order to ensure the Promised Customer Service and solve
The Host will be responsible for implementing Responsible Gaming Procedure and AML.
The employee is the Host position will be responsible for taking ownership of Customer dispute
and involve the relevant Management as to solve the situation.
He/ She will perform Call Center Agent Duties/ Cloakroom should the Superiors consider it necessary
One year or above relevant experience in customer services field
Skills / Competencies
Excellent interpersonal and communication skills
Good command of Greek and English, Russian/ Arabic/ Hebrew/ Chinese highly regarded
Must be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrances
Must be able to tolerate second hand smoke
Willing to work on shifts, flexible and accommodating
Receptive and versatile in adopting new approaches and practices to meet changing circumstances
High adaptability to various assigned job tasks
Ability to work under pressure, energetic and enthusiastic
Cyprus Casinos, the first Casino in Cyprus operated by MELCO Group is the temporary casino that it is operating in Limassol until the casino resort City of Dreams Mediterranean is completed in 2021.
City of Dreams Mediterranean is a world class development, a landmark for Cyprus but also for the wider region, the casino resort enriches Cyprus’ tourism product, attracts an additional 300,000 tourists annually and contributes significantly to combating seasonality.
Cyprus Casinos, at Zakaki, Western Limassol, has direct access to the main highway network through an existing four lane road. The location is only 40 minutes from Larnaca airport, 30 minutes from Paphos airport, 5 minutes from the largest marina in Cyprus (the Limassol Marina), and 5 minutes from the Limassol port (Cruise Tourism).
The accessibility of our site minimizes unwanted traffic congestion. Apart from the prime location at Western Limassol, the project also includes the operation of four satellite casinos in Nicosia, Larnaca, the free Famagusta area and Paphos.