Chinese-Speaking Customer Care Officers

  • XM
  • Nicosia, Cyprus
  • 04/12/2019
Full time Customer Service General Services Forex

Job Description

Reference Number: CY_CCOCH1019

The main responsibilities of the position include:

  • Dealing with clients’ inquiries via live chat, email and telephone
  • Performing personal clientele analysis and taking actions as required
  • Handling client inquiries appropriately and ensuring that high level service is provided
  • Promoting available products and services to clients
  • Developing and maintaining excellent relationships with prospective and existing clients
  • Cooperating effectively with other departments as required
  • Contributing to team effort by achieving targeted results
Main requirements:
  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent Chinese speakers with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required

Benefit from:

  • Attractive remuneration package plus performance related reward
  • Private health insurance
  • Corporate pension fund
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

Type of employment: Full Time

Location: Limassol, Nicosia Cyprus

Visit our website to apply 

All applications will be treated with strict confidentiality!