NetU Consultants Ltd.
Nicosia, Cyprus
We are looking for a Help Desk Consultant to join our centralised User Help Desk team for one of our key government projects. You will be providing first level support to all system users over the phone, troubleshooting problems and advising on the appropriate action.
Responsibilities
Log all help desk interactions on case management system
Respond to requests for technical assistance
Diagnose and resolve standard tier 1 issues e.g. user permissions/access, password reset, system navigation
Advise user on appropriate action
Conduct initial analysis of all reported system issues
Follow standard help desk procedures
Identify and escalate situations requiring urgent attention (e.g. partial/full system down, major functionalities malfunction, UI malfunction)
Stay updated with system information, changes and updates.
Qualifications
University/ College degree or experience in a helpdesk...