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Gan Direct Insurance

 At Gan Direct, we truly believe that our people are our best resource: our greatest asset in providing the excellent service our customers are accustomed to enjoy and expect. That’s why we have always sought for people who want to contribute to our success and to the betterment of the environment in which we all work.

Gan Direct maintains an in-house Academy, placing focus on employees and acknowledging the importance of its staff in offering customers the best of services and solutions. Employees have access to personal coaching, seminars and educational material for insurance and customer relation topics in order to constantly improve their knowledge and skills. We constantly seek to create a better future across a range of socially relevant fields. With this in mind, Gan has created an Apprentice Programme. The mission of the program is for participants to gain important experience and education in an environment of continuous learning. Professional and personal development, while workings and studying. Gan offers people the opportunity to gain qualifications and get paid as they train. Gan’s corporate philosophy is to undertake an active role, focusing on initiatives that improve living conditions of our everyday life and contributing to world social welfare.

17/03/2023
Full time
HR Assistant
Gan Direct Insurance Limassol, Cyprus
Our HR team cultivates an environment where anyone with the drive to succeed, can succeed. We enjoy working with our members, helping them maximize their capabilities and assisting them in reaching their goals. If you enjoy working with teams to maximize their capabilities and helping members plan out their careers, Gan Direct is the right place for you. As an HR Assistant, you will be: Establishing and maintaining interpersonal relationships Communicating with all members to provide first line support on HR issues, including answering questions, researching, and resolving issues Collecting, analyzing, inputting, and monitoring HR-related data Performing administrative activities such as processing, verifying, and maintaining documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications Organizing, planning, and prioritizing work of all HR functions Called to use critical...
16/03/2023
Full time
24hr Assistance Controller
Gan Direct Insurance Limassol, Cyprus
Gan Direct is looking for customer-focused, professional, commercially-minded individuals to provide support as emergency specialists for our customers via telephone. A 24hr Assistance Controller will deliver on our promise to “be there” when customers need us the most, following an accident, a breakdown, a flat tyre, a dead battery, a problem at home or a health emergency. It’s more than just a phone call! It’s someone who’s looking for help!  It’s Customer Experience Management! If you fit this profile, then Gan Direct is the right place for you! As a 24hr Assistance Controller, you will be: Handling emergency calls around the clock and will be required to dispatch the right associate to customers within strict timeframes Ensuring that you have sufficient technicians on call at any time and efficiently coordinate the task force team and our network of approved associates Able to analyse a complex situation and filter...
15/03/2023
Full time
Customer Service Advisor
Gan Direct Insurance Nicosia, Cyprus
Customer Service Advisors at Gan Direct receive industry-leading training and coaching until they assemble proven ability to manage a high-volume workload in a polite and constructive manner, with a solid record of success in trouble shooting and problem solving. A Customer Service Advisor is a committed team member who consistently achieves customer service goals, productivity and sales targets, while adding significant value to the Company’s commitment of exceeding customer satisfaction.  If you fit this profile, then Gan Direct is the right place for you! As a Customer Service Advisor, you will be: Presenting, promoting and selling Gan Direct products in order to fit the customer’s needs, face to face and over the telephone Handling customer needs, enquiries and complaints with efficiency, ensuring that the customer is fully satisfied, offering empowered solutions to customer’s issues Explaining policy details to customers, including...
14/03/2023
Full time
Quality Control Assistant
Gan Direct Insurance Limassol, Cyprus
The Quality Control Assistant ensures that the products and services offered by the company are fit for purpose and consistently meet both external and internal requirements such as legal compliance and customer expectations. This can be achieved by maintaining robust departmental processes and procedures. Therefore, regular checks and audits are performed to ensure strict compliance. If you fit this profile, then Gan Direct is the right place for you! As a Quality Control Assistant, you will be: Meticulous about meeting standards and customer expectations, and committed to improving business performance Participating in the coordination of the activities required to meet quality standards Administering the performance of the quality management system, helping in the production of data and reporting on performance, measuring against set standards Performing daily random checks on products and services offered within the company and reporting on corrective...
14/03/2023
Full time
Claims Handling Assistant
Gan Direct Insurance Limassol, Cyprus
At Gan Direct we believe an insurance company is only as good as the claims service it provides. A Claims Handling Assistant’s main responsibility is to investigate, negotiate and settle claims in line with the company’s philosophy and procedures while at the same time keeping our promise to customers of fair and transparent claim handling and compensation within 24hrs. A dynamic personality is essential, as the tasks at hand demand strong negotiation and diplomatic skills, and a high understanding of how to treat others with patience and persistence. If you fit this profile, then Gan Direct is the right place for you! As a Claim Handling Assistant, you will be: Guiding customers through the claim process, keeping them informed every step of the way Preparing claim folders Inputting data into claims systems and ensuring that all necessary documentation is included in the claim folder Liaising with other insurance companies for liability and payments...
06/02/2023
Full time
Claims Handling Assistant
Gan Direct Insurance Limassol, Cyprus
Claims Handling Assistant (Limassol) Claim your future as a great performer! At Gan Direct we believe an insurance company is only as good as the claims service it provides. A Claims Handling Assistants’ main responsibility is to investigate, negotiate and settle claims in line with the company’s philosophy and procedures while at the same time keeping our promise to customers of fair and transparent claim handling and compensation within 24hrs. A dynamic personality is essential, as the tasks at hand demand strong negotiation and diplomatic skills, and a high understanding of how to treat others with patience and persistence. If you fit this profile, then Gan Direct is the right place for you! As a Claim Handling Assistant, you will be: Guiding customers through the claim process, keeping them informed every step of the way Preparing claim folders Inputting data into claims systems and ensuring that all necessary documentation is included in...