Tototheo Maritime Ltd

Job Purpose We are seeking to grow our Support Team and to hire a Support Officer, who will be responsible to monitor and maintain a wide variety of products and solutions within the Maritime Satellite Communications Industry. Tasks include diagnosing software/hardware and technical problems, configuring different systems to suit customers’ requirements and being as efficient as possible in his/her resolution time. The main job purpose of the Support Officer is to provide technical and network problem resolution to the end-user (customers) by performing a question diagnosis while guiding users through step-by-step solutions. When necessary, the Support Officer will follow specific procedures to escalate technical problems to the System Engineer. This is a critical and important role to the company because the Support Officer represents the organization and is the direct point of contact for our customers, during critical moments.  Main Duties...