BridgerPay

  • Limassol, Cyprus
19/07/2024
Full time
BridgerPay Limassol, Cyprus
Overview At BridgerPay, the Success Manager plays a critical role in ensuring a smooth onboarding experience for our clients and providing exceptional account management throughout their journey with us. The Success Manager is dedicated to helping clients achieve their business goals, optimise their payments and ensure their overall success with BridgerPay. Key Responsibilities Client Onboarding : Facilitate the onboarding process, ensuring they have payment providers connected, in order to start processing via BridgerPay. Collect all essential information from the client, research the best providers for the merchant, whilst overseeing the integration. Account Management : Serve as the primary point of contact for assigned clients, managing their accounts and addressing any questions, concerns, or issues that may arise. Support and Guidance : Provide continuous support and guidance, ensuring clients receive the best possible assistance throughout their...
03/07/2024
Full time
BridgerPay Limassol, Cyprus
If you thrive in a dynamic environment and enjoy helping others succeed, we invite you to apply for this vital role in our organization. Our ideal candidate will become part of a world-class team of like-minded go-getters and have the chance to work in an environment where they can to thrive in and reach their full potential.  Responsibilities : Collaborate with customers to facilitate seamless integration of their systems with our platform. Conduct thorough needs analysis to understand customer requirements and provide appropriate integration solutions. Guide customers through the onboarding process, ensuring smooth adoption of our platform. Troubleshoot integration and configuration issues, addressing technical challenges related to plugins, CRM systems, and microservices platforms. Conduct root cause analysis to identify and resolve complex integration issues effectively. Create and maintain comprehensive integration documentation, including guides,...
31/05/2024
Full time
BridgerPay Limassol, Cyprus
Join our exceptional support specialist team and play a pivotal role in delivering top-tier customer satisfaction through exceptional technical and non-technical support. This position demands a customer-centric mindset, robust problem-solving abilities, and effective communication within our dynamic and evolving environment. Responsibilities Respond to customer queries in a timely and accurate way via email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved...