BridgerPay

Join our exceptional support specialist team and play a pivotal role in delivering top-tier customer satisfaction through exceptional technical and non-technical support. This position demands a customer-centric mindset, robust problem-solving abilities, and effective communication within our dynamic and evolving environment. Responsibilities Respond to customer queries in a timely and accurate way via email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved...

Overview Are you a seasoned sales professional with experience in the payments, gaming, or travel sectors? BridgerPay seeks dynamic Account Executives to join our team and drive revenue growth by managing the entire sales cycle - from prospecting to closing. Why BridgerPay? At BridgerPay, we're revolutionizing payment solutions and delivering exceptional service to our clients. As an Account Executive, you'll play a pivotal role in our mission, with key responsibilities including: Sales Cycle Management: Lead the charge in identifying and qualifying leads, negotiating deals, and closing sales. Your expertise will ensure timely and efficient progress through each stage, culminating in successful partnerships. Solution Presentation: Leverage your industry knowledge to understand clients' payment processing needs and present tailored solutions that showcase the advantages of BridgerPay's offerings. Conduct compelling product demonstrations and address client...

BridgerPay, founded in 2019, is a leading omnichannel payment operations platform designed to optimize payment processing and revenues for businesses while reducing costs. As a fully self-service solution, BridgerPay empowers clients to choose from over 1,000 integrated payment providers. With our unique Retry Engine, businesses have seen approval rates increase by more than 15% while improving overall payment performance. Our global team of 50 professionals continues to grow, supporting over 500 companies worldwide and delivering countless success stories. As we continue to grow, we’re looking for a creative, passionate, and organized individual to join our team as a Podcast & Community Manager. In this role, you’ll help amplify BridgerPay’s voice by hosting a compelling podcast, building an engaged community, and driving meaningful connections across industries. Your responsibilities Podcast production & hosting Plan, produce, and host BridgerPay’s podcast,...

Customer Success Manager  BridgerPay, founded in 2019, is a leading omnichannel payment orchestration platform designed to optimize payment processing and revenues for businesses while reducing costs. As a fully self-service solution, BridgerPay empowers clients to choose from over 1,000 integrated payment providers. With our unique Retry Engine, businesses have seen approval rates increase by more than 15% while improving overall payment performance. Our global team of 50 professionals continues to grow, supporting over 500 companies worldwide and delivering countless success stories. We are looking for a professional Customer Success Manager who is responsible for developing a positive customer support experience and fostering healthy working relationships. The successful candidate will have the opportunity to work in a challenging environment that offers opportunities for growth, training, and professional development. Main duties and responsibilities:...

Join BridgerPay, a fast-growing fintech company revolutionizing payment operations. We are looking for a dedicated Technical Support Team Leader to guide our support team in delivering outstanding technical assistance, ensuring smooth operations, and driving customer satisfaction. Responsibilities: Team Leadership & Development: Lead, mentor, and develop a team of technical support specialists, fostering a high-performance culture. Provide training and knowledge-sharing sessions to enhance team expertise. Monitor team performance and ensure adherence to KPIs and SLAs. Manage scheduling and workload distribution to maintain coverage and efficiency. Technical Support & Problem Resolution: Serve as the first level and escalation point for complex technical issues and ensure timely resolution. Identify recurring technical issues and work with relevant teams to address root causes. Maintain a deep understanding of BridgerPay’s...

BridgerPay, founded in 2019, is a leading omnichannel payment operations platform designed to optimize payment processing and revenues for businesses while reducing costs. As a fully self-service solution, BridgerPay empowers clients to choose from over 1,000 integrated payment providers. With our unique Retry Engine, businesses have seen approval rates increase by more than 15% while improving overall payment performance. Our global team of 50 professionals continues to grow, supporting over 500 companies worldwide and delivering countless success stories. If you’re a creative team player who’s passionate about branding and design, and you thrive on transforming ideas into impactful visuals, we want to hear from you! Your Responsibilities Create end-to-end pixel-perfect user experiences that align with user needs and business objectives Research, wireframe, and develop mockups to bring product visions to life Design presentation decks, playbooks, case...