BridgerPay
Limassol, Cyprus
BridgerPay is a payment operations platform that allows businesses to connect any payment provider to a dynamic checkout that can be customized to every customer. BridgerPay works with any website, on any platform, and is a solution for businesses of every size.
Join our exceptional support specialist team and play a pivotal role in delivering top-tier customer satisfaction through exceptional technical and non-technical support. This position demands a customer-centric mindset, robust problem-solving abilities, and effective communication within our dynamic and evolving environment.
Responsibilities:
Respond to customer queries in a timely and accurate way via email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers...