easyMarkets

  • Limassol, Cyprus
easyMarkets Limassol, Cyprus
30/03/2020
Full time
Overall Purpose of Role: We are seeking to recruit an exceptional Customer Support Representative to ensure that our clients have an exceptional trading experience while trading with us.  This is a unique opportunity to handle all clients’ communication via telephone, emails and chats. Main Activities and Responsibilities: Deal directly with clients’ inquiries through phone, email and live chats Obtain and evaluate all relevant information to handle inquiries correctly Respond promptly to customer inquiries, handling and resolving them accordingly Record details of all inquiries, comments and complaints Communicate and coordinate issues with other departments Coordinating with the sales team and other relevant departments to properly and effectively assist clients Assisting new clients with the account opening process and company’s KYC procedures Provide clients with relevant information regarding the website, promotions and products Communication precise and correct information at all times Inform clients via their account of any changes that concern them Be an ambassador for the Company and provide high level service through the necessary channels. Requirements: University/College degree Fluent Verbal and Written English as well as another language Any additional languages will be considered advantageous IT proficient Minimum of 2 years’ experience in a Customer Support role, preferably in the Forex industry Excellent communication and organizational skills Prepared to work shifts and bank holidays on a 24/5 rotation Ability to work under pressure Further Info: Working hours are 08:00 – 17:00 Monday to Friday or 09:00-18.00 Monday to Friday, with a night shift once a week 14:00 to 22:00 The role is located in Limassol, Cyprus A competitive compensation package will be offered to the successful applicant which includes great benefits   In order to apply please follow the link below:   Not what you are looking for? Try these related job searches Cyprus jobs for Customer Support Representative Jobs at easyMarkets in Limassol Forex jobs in Limassol Administration & Clerical jobs in Limassol Customer Service jobs in Limassol Forex jobs in Cyprus Looking for a job in Cyprus? Search all available jobs in Cyprus and apply on Cyprus Work. Looking for staff in Cyprus? Post your job and reach 60,000 job seekers in 5 minutes.