Client Relations Department
Job Description
German Speaking Client Relations Agent
We are currently looking for a German Speaking Client Relations Agent to join our offices in Limassol.
Some of the duties will include resolving issues and normalising relations with complaining customers, coordinating the process of resolving disputes, ensuring customers’ satisfaction with our services and organizing files of complaints vs the facts.
Working on case reports for our company’s mediator in relation to disputes prior to the negotiation with the client for resolution.
Main Responsibilities
· Build relationships with key customers
· Create plans to address clients’ needs
· Work on department analysis performances
· Schedule regular meetings with customers to ensure they are satisfied
· Act as point of contact for complaints and escalate issues as appropriate
· Ensure both the company...