paytech SaaS

paytech is a SaaS provider of white-label payment gateway software, enabling businesses worldwide to connect to multiple payment providers with ease and security. We are PCI DSS Level 1 compliant and continuously expand integrations with global and regional acquirers, banks, and alternative payment methods. Our tech teams span R&D, Security / DevOps / Network, Integrations, AI, and Customer Support, working together to deliver a robust, scalable payments platform. We are looking for an energetic and proactive HR & Talent Acquisition Partner who enjoys working with people and is ready to develop HR functions in a fast-growing IT startup. The ideal candidate can combine strategic thinking with a hands-on approach to talent acquisition and employee support. Responsibilities: Manage end-to-end recruitment for IT and non-IT positions (from brief to offer). Ensure a high-quality candidate experience and strengthen the company’s HR brand. Support HR...

paytech is a dynamic fintech company dedicated to pushing the boundaries of innovation in the industry. We’re currently seeking an experienced and proactive Level 2 Technical Support Specialist to join our growing team in Limassol, Cyprus. As a Level 2 Tech Support Specialist, you will handle advanced technical issues escalated from Level 1 Support, perform in-depth troubleshooting, and work closely with our development and product teams to ensure timely and accurate resolutions. This role requires a strong technical background, analytical thinking, and the ability to communicate effectively with both customers and internal teams. Key Responsibilities: Advanced Technical Support Handle escalations from Level 1 Support and resolve complex technical issues. Diagnose, troubleshoot, and resolve advanced product or system problems. Communicate directly with customers to provide detailed updates and solutions. Issue Investigation & Analysis...

paytech is a dynamic fintech company dedicated to pushing the boundaries of innovation in the industry. We’re currently seeking a dedicated Customer Support Agent to join our team in Limassol, Cyprus. This is an exciting opportunity to be the frontline of our customer interactions and provide exceptional support to our clients. As a Level 1 Tech Support Agent, you will be responsible for assisting customers with inquiries, troubleshooting technical issues, and ensuring a seamless experience with our products and services. Key Responsibilities: Provide Exceptional Customer Support Serve as the first point of contact via email, chat, and phone. Deliver friendly, accurate, and professional assistance to ensure high customer satisfaction. Troubleshoot and Resolve Issues Identify and resolve product or technical issues; escalate complex cases when needed. Follow up to ensure timely resolution. Maintain Product Knowledge Stay...

We are a fast-growing payment technology company delivering innovative solutions to global clients. To support our expansion and ensure the successful delivery of projects across the organization, we are seeking an experienced Head of Project Management to lead and scale our project management function. Key Responsibilities:  Lead, mentor, and manage the Project Management team, fostering a high-performance culture.  Oversee the planning, execution, and delivery of all company projects, ensuring alignment with strategic objectives.  Define and implement project management processes, standards, and best practices across the organization.  Monitor project timelines and resources, proactively identifying risks and implementing mitigation strategies.  Collaborate with Product, Accounts, Operations, and other departments to ensure seamless cross-functional project execution.  Establish reporting frameworks and KPIs to track project...

paytech is a SaaS provider of white-label payment gateway software, enabling businesses worldwide to connect to multiple payment providers with ease and security. We are PCI DSS Level 1 compliant and continuously expand integrations with global and regional acquirers, banks, and alternative payment methods. Our tech teams span R&D, Security / DevOps / Network, Integrations, AI, and Customer Support, working together to deliver a robust, scalable payments platform. We are looking for an energetic and proactive HR & Talent Acquisition Partner who enjoys working with people and is ready to develop HR functions in a fast-growing IT startup. The ideal candidate can combine strategic thinking with a hands-on approach to talent acquisition and employee support. Responsibilities: Manage end-to-end recruitment for IT and non-IT positions (from brief to offer). Ensure a high-quality candidate experience and strengthen the company’s HR brand. Support HR...

About Us: paytech is a dynamic fintech company dedicated to pushing the boundaries of innovation in the industry. As we continue to expand, we are looking for an experienced and dynamic Support Manager to lead and scale our customer support operations, ensuring excellence in service delivery and client satisfaction. Key Responsibilities:  Lead, manage, and mentor the support team to deliver best-in-class customer service.  Oversee day-to-day support operations, ensuring timely resolution of client issues across multiple channels.  Define and implement support processes, SLAs, and quality standards.  Collaborate closely with Product and Accounts teams to resolve escalations and improve product/service reliability.  Analyze support metrics and provide regular reporting to senior management.  Continuously identify opportunities to improve support efficiency and customer satisfaction.  Contribute to building a customer-first...

About Us: We are a rapidly growing payment technology company delivering cutting-edge solutions to global partners. To support our expansion and strengthen client relationships, we are seeking an Accounts Manager who will act as a trusted partner to our clients, ensuring their long-term success while driving growth and satisfaction. Key Responsibilities:  Lead and manage the Accounts / Customer Success team, mentoring and developing staff to ensure high performance.  Define the account management strategy, including client engagement, retention, and growth plans.  Oversee a portfolio of key client accounts, ensuring exceptional service delivery and satisfaction.  Establish processes, KPIs, and reporting frameworks to track account performance, retention, and upsell opportunities.  Collaborate closely with Product and Support teams to resolve escalations, implement solutions, and enhance client experience.  Identify opportunities...

About the Role As a Business Analyst on the Integrations Team, you will play a critical role in bridging the gap between business requirements and technical implementation. You will work closely with internal teams and external partners to ensure seamless, efficient, and high-quality integrations of third-party payment providers into our platform. Key Responsibilities Collaborate with internal stakeholders (account management, product development, support) and external PSPs to gather, analyze, and document integration requirements. Translate business needs into detailed functional and technical specifications. Conduct gap analysis between partner APIs and paytech’s platform capabilities. Participate in discovery and scoping sessions with new providers, contributing to feasibility assessments. Prepare integration documentation, flow diagrams, and interface definitions. Support the Integrations Project Manager with planning and prioritization. Validate implemented...

We’re looking for a Brand & Community Operations Manager to become the heartbeat of our brand storytelling. You’ll work at the intersection of Marketing and our team, turning our journey, culture, and product into content that connects — and community that thrives. What you’ll be working on: ? Brand & Team Storytelling – Create content that highlights the people behind paytech – Collaborate with internal teams to showcase wins and culture – Establish a regular internal content rhythm (e.g. monthly updates, spotlights) ? Community Engagement (Clients & Partners) – Craft stories that highlight client journeys and success cases – Organize small-scale virtual and in-person touchpoints – Bring visibility to partner milestones and feedback ? Product Storytelling – Work with the tech team to surface upcoming features – Turn updates into clear, engaging stories – Involve team members in sharing product perspectives ? Company & Ecosystem...

We are looking for a highly skilled and detail-oriented Payment Specialist t to join our team. This role requires top-level analytical skills combined with deep expertise in payment systems, gateways, and transaction monitoring. You will be responsible for analysing payment flows, identifying inefficiencies, monitoring transactional data, and supporting risk management processes including fraud detection and error code analysis. This is a key role that will directly impact our payment performance, customer experience, and operational excellence. Key Responsibilities: Deep analysis of payment flows across multiple payment providers, methods, and markets. Close cooperation with acquirers, PSPs (Payment Service Providers), and internal product/payment teams. Monitoring fraud patterns, unusual behaviour and implementing preventive measures. Identifying opportunities for process improvement and payment performance optimisation. Reporting and building fraud...