Alvexo

VPR Safe Financial Group Ltd, owner of Alvexo, is currently looking for Customer Success Officer (German Speaking). In our company we provide you with the necessary conditions to develop your career further. Our mission is to maintain the unique work environment to inspire you and motivate you to reach your professional aspirations. The main responsibilities of the position include: Building and maintaining relationships with new and existing clients Ensuring customer satisfaction through professional communication Assisting clients with queries Promoting the company’s products and services in an effective manner Regularly reporting to the Management Maintaining and updating the CRM Achieving key performance indicators (KPIs) Key requirements: Excellent Knowledge of the German and English languages, written and verbal is a must University /College or other Degree in a relevant field Previous experience in Retention in a...

VPR Safe Financial Group Ltd, owner of Alvexo, is currently looking for German Speaking Customer Support Representative. In our company we provide you with the necessary conditions to develop your career further. Our mission is to maintain the unique work environment to inspire you and motivate you to reach your professional aspirations. The main responsibilities of the position include : Assist clients with account opening procedure and deposit Identify the potential clients’ needs/issues and present the Company’s products and services Collaborating with internal departments to facilitate client need fulfillment Address clients’ queries and concerns in an efficient, timely and accurate manner and provide tailor-made solutions Provide technical support to clients in relation to the platform, website and account opening procedure Keeping accurate and organised records pertaining to the clients KYC Provide educational information to...