Infocredit Group

  • Nicosia, Cyprus
Infocredit Group Nicosia, Cyprus
22/10/2020
Full time
“Infocredit SPV Limited”, the company acting on behalf of NCR (Cyprus) Limited, responsible for providing the Contact Centre Services for the Cyprus General Healthcare System (GHS), is interested to recruit  a person for the position of Contact Centre Agent. Appropriate candidates should be able to respond and effectively manage customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. Contact Centre Agent Job Duties: Respond to incoming contacts, both in Greek and English, in a professional and courteous manner. Take ownership of and resolution responsibility for contacts handled. Identify and escalate issues to supervisors and transfer contacts according to procedures for resolution. Manage and resolve customer queries and complaints using available resources. Manage large amounts of inbound and outbound calls in a timely manner. Follow communication...
Infocredit Group Nicosia, Cyprus
28/09/2020
Full time
Main responsibilities include: Analyze digital data to draw key recommendations around website optimization Conduct social media audits to ensure best practices are being used Creating and planning a variety of PPC campaigns across a range of digital channels Overseeing existing campaigns and making recommendations on how to optimize them Analyzing trends and making data-driven decisions Writing engaging copy for adverts Account management of clients Maintain a digital dashboard of several different accounts Coordinate with the sales team to create marketing campaigns Prepare emails to send out to customers Monitor key online marketing metrics to track the success Create and maintain online listings across e-commerce platforms Ensure that the brand message is consistent Provide accurate reports and analysis to demonstrate effective return on investment (ROI) Research new online media opportunities that may benefit the business...