eBOS Technologies Ltd

  • Nicosia, Cyprus
Full time
eBOS Technologies Ltd Nicosia, Cyprus
Qualifications & Experience: University Degree or Masters Degree in IT or a relevant field Minimum of 5 years’ experience as a Customer Support Specialist or similar Customer Support role. Familiarity with FinTech and RegTech industry is a plus. Excellent oral and written communication skills in both English and Greek. GCSE in English language with Grade B or above is a must. Excellent problem solving skills. Patience when handling tough cases. Ability to work with eBOS team and have a positive attitude. Experience using help desk software and remote support tools. Job Description: Respond to customer queries in a timely and accurate way, via phone, email, chat or ticketing system. Assist customers and partners when using the company’s products. Guide product users through features and functionalities. Identify customer needs and helping customers use specific features. Inform customers about new features and functionalities Conduct quality assurance to company...