GT Group

  • Limassol, Cyprus

GT Group is a rapidly growing international group of fintech and financial service providers, inconstantly evolving and developing new products and services into cater to the needs of traders around the world.

17/01/2022
Full time
GT Group Remote
We are looking for a Japanese Support Representative to join our team! Could this be you?  Job Responsibilities Provide customer service in professional manner to our Japanese clients Develop friendly and constructive relationships with clients to increase the customer satisfaction Identify the issues and take swift, necessary actions to solve them Handle multiple tasks simultaneously In addition to the above duties, the employee may from time to time be required to undertake additional or other duties Job Requirements Previous experience in a similar position will be considered as an advantage High fluency in   Japanese   and English with excellent written and verbal communication skills Good communication and monitoring skills Strong sense of professionalism, organisational and analytical skills Self-learner and highly motivated individual  Package Attractive remuneration package Quarterly bonuses based on personal...
17/01/2022
Full time
GT Group Remote
We are looking for a Japanese speaking Backoffice Officer to join our team! Could this be you?  Job Responsibilities Overseeing the daily execution of tasks relating to client deposits, client withdrawals, affiliate withdrawals, account opening/maintenance and closures Authorizing client withdrawals based on the Company’s thresholds Leading the risk assessment of all transactions related to deposits, withdrawals and credits, to identify potential fraud and other related issues, and take all necessary actions Resolving internal and external queries in a timely and professional manner Leading and ensuring effective implementation of Know your Client (KYC) procedure to all potential and existing Clients Preparing of various regulatory reports related to back-office Proactively measure and improve operational processes Identifying and enhancing internal procedures, systems, and controls Communicating with other internal departments and the Company’s partners...
17/01/2022
Full time
GT Group Limassol, Cyprus
We are looking to hire a Support Officer (Thai Speaking) to join our successful and dynamic team.  If you enjoy working in a fast-paced environment and being a member of a goal-oriented team, then you are fit for the role!   Job Responsibilities Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours. Resolving misunderstandings and handles “difficult” client in a polite and professional manner Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly Promoting the products and services offered by the company to the clients by means of chat system and e-mail Providing feedback on the development of the products and services offered by the company according to the interaction with clients Keeping up to date with promotions and products offered by the company...
17/01/2022
Full time
GT Group Remote
We are looking to hire a Support Officer (Malay Speaking) to join our successful and dynamic team.  If you enjoy working in a fast-paced environment and being a member of a goal-oriented team, then you are fit for the role!   Job Responsibilities Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours. Resolving misunderstandings and handles “difficult” client in a polite and professional manner Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly Promoting the products and services offered by the company to the clients by means of chat system and e-mail Providing feedback on the development of the products and services offered by the company according to the interaction with clients Keeping up to date with promotions and products offered by the company...