BET ON ALFA

Customer Support Officer Supports both online and retail operations by assisting customers, processing payments, resolving technical and betting-related issues, and ensuring compliance with KYC procedures. Your role: Provides support to online and retail customers via Live Chat, Emails/internal messages, and telephone. Processes and handles customer payments. Ensures the update of client information in the CRM system to enable accurate reporting. Implements client onboarding procedures, including account identification checks and evaluation of KYC documents as per the Company’s applicable processes. Provides support to retail stores and agents in relation to betting matters, i.e., cancellation of coupons, declarations of lost coupons, etc.  Coordinates the resolution of technical issues as appropriate. Cooperates closely with the Risk Department to resolve any customer issues. Receives customer complaints and escalates as appropriate....