Epic Ltd

Field Customer Delivery Technicians Epic is expanding and seeking to recruit Field Customer Delivery Technicians. Responsibilities: Carrying out all rollout works concerning the fiber to the home fiber network including: Pulling the fiber cables from the road manholes to the buildings (compounds and houses) distribution box. Terminating the fiber into the splice enclosures and buildings distribution boxes Pulling and dropping the fiber from the public poles to the buildings distribution boxes by using an aerial platform or by climbing to the poles Pulling the fiber through the compounds infrastructure and terminate the fiber on each floor. Pulling will be done externally when it’s not possible through the infrastructure by using an aerial platform of rigging methods. Pulling the fiber from the floor distribution box to the customers premises, install the modem and confirm the service is live Delivering epic’s DSL customers and...

Field Fiber Operations and Maintenance Engineer Epic is expanding and seeking to recruit a Field Fiber Operations and Maintenance Engineer. Responsibilities: Carrying out all maintenance works concerning mainly the Fiber networks but also the wireless Executing preventive maintenance visits and solving any alarms at all the epic network sites Keeping the radio network, optical network, transmissions network operating in high level of quality performance and safety rules Performing Work Orders and executing activities for the expansion/modernization of the existing wireless and Fiber networks Qualifications, Skills & Experience: University degree in Electrical/Electronic Engineering Member of ETEK or eligible to be, EMS Cyprus (HMY) License (Electrician and/or Maintenance) Up to 5 years’ experience in the telecommunications or a similar field Knowledge in the field of mobile (2G, 3G, 4G) and transmission (microwave and Fiber)...

As a full-stack Software Developer, you will assist in the day to day design and development of new software applications and maintenance of existing software applications. The ideal candidate should be able to design, develop and customize applications. Reviews, analyses and revises complex program issues that arise, as we’re running CRM transformation project we’re expecting vital involvement in related development and testing activities.   Responsibilities:  •   Gathering and analysis of business requirements •   Create, customize and integrate software applications •   Troubleshoot and support software systems •   Setup, monitor and administrate software systems •   Enhancing existing CRM systems performance and KPIs   Experience/Knowledge: •   University education in a Computer Science or relevant...

The role: We are currently recruiting for an IP Networks Expert to join the EPIC Network team. The successful selected candidate will be responsible for the design, deployment, support and dimensioning of a cost optimized, reliable and high-performance IP Network according to the EPIC overall strategic targets. The engineer will participate in network projects (IP RAN, FTTH, IPv6 and many more) using the latest cutting-edge technologies that will boost its career path. Responsibilities:  ·        Design, deploy, support and dimension (hardware and software) of any related Layer 2 and Layer 3 Network in EPIC’s Infrastructure. This includes the ISP Backbone Network, the Mobile Network, the xDSL and FTTH Networks and the Enterprise Network Infrastructure. ·        Internal and External Customer Support. ·        Design, deploy and support the...

We are currently looking for a talented Revenue Management Senior Expert. The successful candidate will be responsible for billing system and related integrated systems and interfaces support, development and planning. Responsibilities:  ·      Administrate, support, troubleshoot and maintain billing systems ·      Analyze, troubleshoot, and resolve issues reported by the team ·      Analyzing business processes for sub-optimal performance, communicating findings clearly and effectively and working with cross functional teams to make recommendations for improvement ·  Providing technical assistance for operation, configuration implementation and maintenance procedures for the Billing Systems and services. ·  Participate in trainings and meetings with other departments and study the functionality and evolution of...

The role: We are seeking to recruit a young, energetic graduate to join our Core Network Planning Team who will be responsible for helping in designing, dimensioning, planning, delivering and reporting for the Core Networks. Furthermore, providing cost optimized, reliable and high-performance Core Networks solutions, according to the epic overall strategic targets and the guidelines given by Core Networks Planning Manager. Responsibilities: ·      Plans, designs and dimensions (hardware and software) the elements of the Core Networks. ·      Prepares and applies detailed configuration instructions. ·      Designs and dimensions the intra- and inter-connectivity with other networks and/or high-level elements of the network (e.g. MSS, MGW, MME, SGSN, S/P-GW, GGSN, MGCF, BSC, RNC). ·      Instructs and authorizes configuration changes and implementation of...

Customer Service Point (CSP) Representative We are currently accepting job applications for our Retail stores in Nicosia and Limassol. This is on a part-time contract basis. The role: We are currently accepting job applications for our Retail stores in Nicosia and Limassol. The job is on a part-time contract basis. The CSP Representative enjoys a dynamic and high energy work environment. Responsibility to provide an outstanding customer experience in the retail store by assisting new and existing customers.  As a member of a store team, they will strive toward helping the store achieve its financial and customer service goals. Responsibilities: Promote and sell the Company’s products and services; Provide quality customer service and support to existing and prospective clients Offer efficient & effective after- sales service Assist with all functions within a retail store in compliance with epic's policies and procedures...

Customer Service Representative – Call Center (Based in Nicosia) Say “Hello” to opportunity! Are you looking to pursue a career in a large and dynamic organization in telecommunications? epic is looking to hire vibrant and highly skilled Customer Service Representatives for our Communications and Customer Experience Division. As the voice of our company, the Customer Service Representatives must possess excellent communication and interpersonal skills and enthusiasm for supporting customers and driving satisfaction. What your main responsibilities are: Offer exceptional experience to our entire customer base. Be the point of contact for all queries and provide the best possible solutions to our customers’ needs. Promote company offers, products and services to existing and prospective customers based on identified needs. Provide online support through our alternative paths of communication (emails, online chat, social...