Epic Ltd

Access Networks Planning Engineer  (Based in Nicosia, Cyprus)  The role: We are currently looking for an Access Networks Planning Engineer, who will be responsible for the designing, planning, dimensioning and reporting activities related to the mobile access networks. Additionally, the Access Networks Planning Engineer will be providing cost optimized, reliable and high performance mobile access networks, according to epic overall strategic targets and the guidelines given by the Access Network Planning Manager. Responsibilities:  Issues the design, planning and dimensioning (hardware and software) of the mobile access networks (incl. BSCs, RNCs, BTS, NodeBs and eNodeBs). Prepares all necessary configuration details of elements that the team is responsible for. Reviews the configuration changes that were sent to managed service provider concerning the mobile access networks elements. Helps in preparing the necessary design and...

Field Customer Delivery Technicians  Epic is expanding and seeking to recruit Field Customer Delivery Technicians in Limassol and Larnaka regions. Responsibilities: Carrying out all rollout works concerning the fiber to the home fiber network including: Pulling the fiber cables from the road manholes to the buildings (compounds and houses) distribution box. Terminating the fiber into the splice enclosures and buildings distribution boxes Pulling and dropping the fiber from the public poles to the buildings distribution boxes by using an aerial platform or by climbing to the poles Pulling the fiber through the compounds infrastructure and terminate the fiber on each floor. Pulling will be done externally when it’s not possible through the infrastructure by using an aerial platform of rigging methods. Pulling the fiber from the floor distribution box to the customers premises, install the modem and confirm the service is live Delivering...

The role: We are seeking to recruit a young, energetic graduate to join our Core Networks Planning Team who will be responsible for helping in designing, dimensioning, planning, delivering and reporting for the Core Networks. Furthermore, providing cost optimized, reliable and high-performance Core Networks solutions, according to the epic overall strategic targets and the guidelines given by Core Networks Planning Manager. Responsibilities: · Plans, designs and dimensions (hardware and software) the elements of the Core Networks. · Prepares and applies detailed configuration instructions. · Designs and dimensions the intra- and inter-connectivity with other networks and/or high-level elements of the network (e.g. IMS, MSS, MGW, MME, SGSN, S/P-GW, GGSN, MGCF, BSC, RNC). · Instructs and authorizes configuration changes and implementation of new and existing elements in the Core Networks. · Implements configuration changes...

Position Overview: We are currently looking for experienced Business Sales Account Manager, to join our Business Sales team in Limassol and Paphos regions and/or Larnaka and Paralimni regions. The job will involve developing and maintaining professional relationships with existing and prospective Business customers. Job responsibilities: Establish relationships with new customers and secure contracts that achieve assigned sales quotas and targets. Sell Company products and services to existing customers by proactively or reactively promoting new products and services. Organize meetings, presentations and demonstrations to Business customers promoting epic services. Be a positive representative of the company and its brand in the marketplace. Understanding the customer needs, applying company expertise in telecom business and providing the appropriate solution for client needs within our products and services portfolio. Maintain up to date...

Site Acquisition and Legalisation Specialist The role: We are currently looking for a Site Acquisition and Legalization Specialist, who will be responsible for site acquisition, design, legalization and EMF measurements in coordination with the subcontractor that has the scope. Furthermore, to represent epic in site acquisition and legalization processes. Responsibilities:  Follows up legalisation processes via meetings with issuing authorities (Municipalities, Town Planning authorities and local community councils) Represents epic in site acquisition processes, where the involved parties can be private building owners, governmental bodies, local authorities (municipalities, community councils) and others building owners. Represents epic at meetings and surveys with the Ministry of Communications and Works Department of Electronic Communications and suggests technical modifications on new and existing radio sites to meet the requirements set for...

Customer Service Point (CSP) Representative We are currently accepting job applications for our Retail stores. This is a contract on a part-time basis. The role: The CSP Representative enjoys a dynamic and high energy work environment. Responsibility to provide an outstanding customer experience in the retail store by assisting new and existing customers.  As a member of a store team, they will strive toward helping the store achieve its financial and customer service goals. Responsibilities: Promote and sell the Company’s products and services; Provide quality customer service and support to existing and prospective clients Offer efficient & effective after- sales service Assist with all functions within a retail store in compliance with epic's policies and procedures Knowledge/Education: Educated to a degree level will be an advantage At least 6 months experience in retail or another environment with a strong customer...

Fiber Networks Engineers Epic is expanding and seeking to recruit Fiber Networks Engineers. Responsibilities: Planning and designing the Fiber deployment for the network as well as the Fiber to the Home Network under the guidance of the Fiber Networks Manager. Executing complex designs and issuing Work Order for network changes or new green field deployment. Surveying of target areas & Sites collecting GIS data Interacting with Transmission and IP teams to set up a plan for the Fiber infrastructure to support the current and the future needs of the Network. Interacting with Field Operations team, external stakeholders & contractors for the proper work scheduling for both Network Fiber Deployment and FTTH. Interacting with Customer Care / IT and Marketing teams to maintain up to date the supporting systems for customer support / customer provisioning and search availability. Maintaining up to date reports, databases and dashboards....

Customer Service Representative – Call Center (Based in Nicosia)   epic is looking to hire vibrant and highly skilled Customer Service Representatives (part- time or full-time) for our Communications and Customer Experience Division. As the voice of our company, the Customer Service Representatives must possess excellent communication and interpersonal skills and enthusiasm for supporting customers and driving satisfaction. What your main responsibilities are: Offer exceptional experience to our entire customer base. Be the point of contact for all queries and provide the best possible solutions to our customers’ needs. Promote company offers, products and services to existing and prospective customers based on identified needs. Provide online support through our alternative paths of communication (emails, online chat, social media, etc.). What we look for: Strong written and verbal communication skills. Fluent...

Field Customer Delivery Technicians Epic is expanding and seeking to recruit Field Customer Delivery Technicians in Limassol and Nicosia regions. Responsibilities: Carrying out all rollout works concerning the fiber to the home fiber network including: Pulling the fiber cables from the road manholes to the buildings (compounds and houses) distribution box. Terminating the fiber into the splice enclosures and buildings distribution boxes Pulling and dropping the fiber from the public poles to the buildings distribution boxes by using an aerial platform or by climbing to the poles Pulling the fiber through the compounds infrastructure and terminate the fiber on each floor. Pulling will be done externally when it’s not possible through the infrastructure by using an aerial platform of rigging methods. Pulling the fiber from the floor distribution box to the customers premises, install the modem and confirm the service is live Delivering...

Access Networks Planning Engineer (Based in Nicosia, Cyprus) The role: We are currently looking for an Access Networks Planning Engineer, who will be responsible for the designing, planning, dimensioning and reporting activities related to the mobile access networks. Additionally, the Access Networks Planning Engineer will be providing cost optimized, reliable and high performance mobile access networks, according to epic overall strategic targets and the guidelines given by the Access Network Planning Manager. Responsibilities:  Issues the design, planning and dimensioning (hardware and software) of the mobile access networks (incl. BSCs, RNCs, BTS, NodeBs and eNodeBs). Prepares all necessary configuration details of elements that the team is responsible for. Reviews the configuration changes that were sent to managed service provider concerning the mobile access networks elements. Helps in preparing the necessary design and configuration...

Budgeting and Reporting Analyst - Based in Nicosia The role: Epic ltd is seeking a dynamic and forward-thinking Budgeting and Reporting Analyst to support the team with the daily work of budget control, reporting, and analysis by providing timely data and reports, monthly analysis, annual budgets, quarterly forecasts. Responsibilities:  The successful candidate would be working as part of a dynamic team and will need to both assist on the on-time and accurate delivery of standardized reports and budgets, as well as be able to apply business insight and analytical skills in responding to various ad-hoc requirements. Reporting: Assist in financial research, analysis and reporting as listed below (the list is not exhaustive): Monthly Operational Reports Divisional Reports Group Reports ABC Reporting Annual Regulatory Reporting Ad-hoc Reports and analysis Providing evidence of evaluation of current practices,...