Epic Ltd

The role: We are currently looking for a Finance Manager to join our team! The successful candidate will be responsible to manage, organize, supervise and coordinate the Accounting team. If you have the necessary skills and experience, we look forward to receiving your CV. Responsibilities: Manage, organize, supervise and coordinate the Accounting team Review management accounts and reports on monthly/quarterly/annual basis Review the month end close process Review quarterly VAT forms, VIES, Intrastat and Tax returns prepared for the local tax authorities Manage the preparation of all relevant reports in order to liaise and comply with requirements set by external auditors, regulatory authorities and all related governmental bodies Communication with internal and external customers and vendors for exchange of information and resolving any issues identified Adhering to the policies and procedures of the Company and Finance department Perform...

Customer Service Point (CSP) Representative We are currently accepting job applications for our Retail stores in Nicosia, Limassol and Larnaka regions. This is on a part-time contract basis. The role: We are currently accepting job applications for our Retail stores. The job is on a part-time contract basis. The CSP Representative enjoys a dynamic and high energy work environment. Responsibility to provide an outstanding customer experience in the retail store by assisting new and existing customers.  As a member of a store team, they will strive toward helping the store achieve its financial and customer service goals. Responsibilities: Promote and sell the Company’s products and services; Provide quality customer service and support to existing and prospective clients Offer efficient & effective after- sales service Assist with all functions within a retail store in compliance with epic's policies and procedures...

Customer Service Representative – Call Center (Based in Nicosia) Say “Hello” to opportunity! Are you looking to pursue a career in a large and dynamic organization in the telecommunications? epic is looking to hire vibrant and highly skilled Customer Service Representatives (full time and part- time) for our Communications and Customer Experience Division. As the voice of our company, the Customer Service Representatives must possess excellent communication and interpersonal skills and enthusiasm for supporting customers and driving satisfaction. What your main responsibilities are: Offer exceptional experience to our entire customer base. Be the point of contact for all queries and provide the best possible solutions to our customers’ needs. Promote company offers, products and services to existing and prospective customers based on identified needs. Provide online support through our alternative paths of communication...

Responsibilities:   ·      Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs. ·      Review and enhance Policies and Procedures for the proper, efficient and smooth department operation for achieving company’s goals and objectives ·      Prepare and monitor daily and/or weekly and/or monthly reports on all relevant teams and KPIS ·      Manage the work of the team and ensure that all tasks are efficiently and effectively completed ·      Contribute to setting the performance objectives always considering operational efficiency and customer experience...

  We are currently looking for an experienced Business Sales Account Manager, to join our Business Sales team in Nicosia, Larnaka and Paralimni regions. The job will involve developing and maintaining professional relationships with existing and prospective Business customers. Job responsibilities: Establish relationships with new customers and secure contracts that achieve assigned sales quotas and targets. Sell Company products and services to existing customers by proactively or reactively promoting new products and services. Organize meetings, presentations and demonstrations to Business customers promoting epic services. Be a positive representative of the company and its brand in the marketplace. Understanding the customer needs, applying company expertise in telecom business and providing the appropriate solution for client needs within our products and services portfolio. Maintain up to date knowledge of EPIC products and services and...

Epic is seeking to recruit an ambitious and energetic professional to join its business Pre-sales team. Responsibilities:   • To interface and consult with customers to understand their needs and gather requirements for preparing a technical proposal for their telecommunication and IT services. • To design, document and present complex business telecommunications solutions to customers, based on epic portfolio of mobile and fixed products and services • To assist the customers in planning & implementing moving their services to Epic  • To assist epic Business Account Managers to prepare and send technical solutions to customers • Assist the existing members of the team in the project management of the complex delivery of fixed & mobile services. Experience/Knowledge: • Electrical/Electronic/Computer Engineering Degree preferably with specialization in Telecommunications • 2 years’ experience in Telecommunications will be considered as an advantage •...

The role: We are seeking to recruit a young, energetic graduate to join our Core Networks Planning Team who will be responsible for helping in designing, dimensioning, planning, delivering and reporting for the Core Networks. Furthermore, providing cost optimized, reliable and high-performance Core Networks solutions, according to the epic overall strategic targets and the guidelines given by Core Networks Planning Manager. Responsibilities: ·       Plans, designs and dimensions (hardware and software) the elements of the Core Networks. ·       Prepares and applies detailed configuration instructions. ·       Designs and dimensions the intra- and inter-connectivity with other networks and/or high-level elements of the network (e.g. MSS, MGW, MME, SGSN, S/P-GW, GGSN, MGCF, BSC, RNC). ·       Instructs and authorizes configuration...

Epic is expanding and seeking to recruit Fiber Networks Engineers. Responsibilities: Planning and designing the Fiber deployment for the network as well as the Fiber to the Home Network under the guidance of the Fiber Networks Manager. Executing complex designs and issuing Work Order for network changes or new green field deployment. Surveying of target areas & Sites collecting GIS data Interacting with Transmission and IP teams to set up a plan for the Fiber infrastructure to support the current and the future needs of the Network. Interacting with Field Operations team, external stakeholders & contractors for the proper work scheduling for both Network Fiber Deployment and FTTH. Interacting with Customer Care / IT and Marketing teams to maintain up to date the supporting systems for customer support / customer provisioning and search availability. Maintaining up to date reports, databases and dashboards. Qualifications, Skills & Experience:...

The role: We are currently looking for a Drive testing and site acquisition Engineer, who will be responsible for the planning and reporting activities related to drive testing and site acquisition processes. Responsibilities:  1.   Propose expansions of the radio network coverage via suitable tools and/or measurements 2.   Responsible for EPIC’s coverage tool platform to ultimately produce coverage predictions for all services provided by EPIC, both on local and a national scale 3.   Liaises and negotiates with local authorities, sites landlords, external contractors on new site acquisition and sites legalization processes 4.   Plans new radio sites structural setup 5.   Plans the hardware configuration of the radio stations 6.   Evaluates the quality of the radio network coverage through surveys and drive tests and suggests optimization actions...

The role: We are currently looking for a Site Acquisition and Legalization Specialist, who will be responsible for site acquisition, design, legalization and EMF measurements in coordination with the subcontractor that has the scope. Furthermore, to represent epic in site acquisition and legalization processes. Responsibilities:  ·       Follows up legalisation processes via meetings with issuing authorities (Municipalities, Town Planning authorities and local community councils) ·       Represents epic in site acquisition processes, where the involved parties can be private building owners, governmental bodies, local authorities (municipalities, community councils) and others building owners. ·       Represents epic at meetings and surveys with the Ministry of Communications and Works Department of Electronic Communications and suggests technical modifications on...

Site Acquisition and Legalisation Specialist The role: We are currently looking for a Site Acquisition and Legalization Specialist, who will be responsible for site acquisition, design, legalization and EMF measurements in coordination with the subcontractor that has the scope. Furthermore, to represent epic in site acquisition and legalization processes. Responsibilities:  Follows up legalisation processes via meetings with issuing authorities (Municipalities, Town Planning authorities and local community councils) Represents epic in site acquisition processes, where the involved parties can be private building owners, governmental bodies, local authorities (municipalities, community councils) and others building owners. Represents epic at meetings and surveys with the Ministry of Communications and Works Department of Electronic Communications and suggests technical modifications on new and existing radio sites to meet the requirements set for...

Field Operations and Maintenance Engineer Epic ltd is seeking to recruit a Field Operations and Maintenance Engineer to join our Rollouts & Fields team. Responsibilities: Carrying out all maintenance works concerning mainly the Fiber networks but also the wireless Executing preventive maintenance visits and solving any alarms at all the epic network sites Keeping the radio network, optical network, transmissions network operating in high level of quality performance and safety rules Performing Work Orders and executing activities for the expansion/modernization of the existing wireless and Fiber networks Qualifications, Skills & Experience: University degree in Electrical/Electronic Engineering Member of ETEK or eligible to be, EMS Cyprus (HMY) License (Electrician and/or Maintenance) Up to 5 years’ experience in the telecommunications or a similar field Knowledge in the field of mobile (2G, 3G, 4G) and transmission...