One Net Ltd
Limassol, Cyprus
Key attributes
Self-sufficient.
Self-motivated.
Result driven.
Astute.
Reliable and conscientious.
Excellent people management and commercial skills.
Ability to support, coach, and develop team members.
Ability to keep individual team members motivated and mobilised.
Minimum Qualifications Requirements
Degree or Certification in Information Systems or Computer Science.
At least 5 years of previous working experience in Technical Customer Service.
At least 5 years’ experience as Service Desk Manager.
Fluent in English.
Job Function
To manage the Customer Support Department globally.
To supervise the T3 engineering division on a project management scale.
To develop and maintain KPI’s and targets for the department.
To develop and maintain procedures and flows between the relevant divisions within the
department. From Tier 1 – Tier 3.
To report to management on the performance and...