Purple Technology
Limassol, Cyprus
For our partner Purple Trading with an office in Cyprus , we're looking for a new person. You will be monitoring calls between sales agents and clients. In this role, you will need to be very punctual, with an eye (or in this case ear) for detail and a sense of fairness. Also being strict and assertive should be your strengths.
Main duties will include listening to conversations between the sales team and clients and creating transcripts when it will be needed. Also, highlight all the non-compliant things you would discover and identify them according to internal procedures. Work together with other teams namely Compliance and Sales.
WHAT WILL YOU WORK ON:
Monitoring and reviewing calls between the Clients and the Sales Agents (in case of Czech/Slovak language).
Arranging transcripts from other languages to English (custom creating transcripts of calls when necessary) and reviewing them.
Identifying breaches in regulatory requirements as well...