Your Bourse
Limassol, Cyprus
The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.
Responsibilities
Own overall relationship with assigned clients
Ensure retention and satisfaction of all assigned clients
Aid clients in achieving their goals
Manage key customer touch points (emails, Skype, Service Desk) including ongoing support of the customer.
Have an intimate knowledge of the product features and the ability to effectively help customers, and to troubleshoot problems and provide solutions.
Undertake business analysis of existing business cases to offer new products and solutions.
Work closely with the Operations, Technical Support and Development Teams to timely respond to customer needs.
This role has rotating shifts (including night shifts)....