€1,000 - €2,000 monthly
Nexus Solutions
Remote
Job Description
This is a great opportunity for the right candidate who has a passion and wishes to continue their learning and understanding of Risk, Fraud and Customer Service in the online gaming sector. We are now looking for a dynamic and motivated individual to join the team and provide exceptional service to our clients. If you are a responsible, autonomous professional who thrives on challenges, possesses strong empathy, and values teamwork, this opportunity is for you!
In this role, you will be responsible for providing comprehensive support to our customers by addressing their inquiries and resolving their issues through email.
What you will do:
Complaint screening and assessment.
Independently manage customer requests, providing accurate responses, and actively seeking solutions to their problems.
Collaborate closely with other members of the Customer Service team to share knowledge, exchange best practices, and solve problems...